Pamela Perez Aranda
Hoover
Summary
Dynamic Scheduling Coordinator at Family Care Dental with a strong work ethic and exceptional time management skills. Successfully optimized patient scheduling, reducing wait times and enhancing service delivery. Proficient in electronic health record systems, ensuring HIPAA compliance while providing compassionate patient care. Committed to training and motivating team members for improved efficiency.
Personable and compassionate with natural ability to connect with patients and provide high-quality care. Knowledge of basic medical terminology and patient care techniques, combined with proficiency in vital signs monitoring and personal hygiene assistance. Dedicated to enhancing patient comfort and well-being through attentive and empathetic support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Family Care Dental
07.2025 - Current
- Coordinate patient appointments to optimize scheduling efficiency and minimize wait times.
- Manage daily calendar for dental providers, ensuring timely patient flow and resource allocation.
- Handle incoming patient inquiries regarding appointments, insurance verification, and service availability.
- Maintain accurate patient records in electronic health record systems to streamline access and update processes.
- Train new team members on scheduling software and office procedures to ensure compliance with best practices.
- Collect patient copays.
- Build payment reports and take to bank to deposit.
Certified Nursing Assistant
South Haven Health and Rehab
06.2023 - 12.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, recording changes and reporting to nursing staff.
- Maintained cleanliness and organization of patient rooms and equipment.
- Supported healthcare team in executing individualized care plans for patients.
- Documented patient information accurately in electronic health record systems.
- Adapted quickly to varying patient needs, providing compassionate support consistently.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Bilingual Receptionist
Alabama Regional Medical Services
08.2022 - 05.2023
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing systems for client records and office documentation.
- Operated multi-line phone system, directing calls efficiently to appropriate personnel.
- Collected patient copays
Education
High School Diploma -
Hoover High School
Hoover, ALNursing Assistant Certification -
SM School of Opportunity
Bessemer, AL08-2023
Skills
- Strong work ethic
- Data entry
- Verbal and written communication
- Time management skills
- Attention to detail
- Schedule management
- Motivational leadership
- Patient care
- HIPAA compliance
- Direct patient care
- Alzheimer's and dementia care
- Vital signs monitoring
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduling Coordinator
Family Care Dental
07.2025 - Current
Certified Nursing Assistant
South Haven Health and Rehab
06.2023 - 12.2024
Bilingual Receptionist
Alabama Regional Medical Services
08.2022 - 05.2023
High School Diploma -
Hoover High School
Nursing Assistant Certification -
SM School of Opportunity
Similar Profiles
Fabian FloresFabian Flores
Office Assistant Translator at Family Care DentalOffice Assistant Translator at Family Care Dental
Suzanne MedeirosSuzanne Medeiros
Dental Receptionist at Family Care DentalDental Receptionist at Family Care Dental
Debora SilvaDebora Silva
Certified Dental Assistant Level II at Family Care DentalCertified Dental Assistant Level II at Family Care Dental
Jason GrierJason Grier
General Manager/Director of Accounting and Finance at Hoover SouthtownGeneral Manager/Director of Accounting and Finance at Hoover Southtown
Rachel SwetzRachel Swetz
Kennel Technician at Lake Crest Animal ClinicKennel Technician at Lake Crest Animal Clinic