Pamela Perkins

• Delivered outstanding service to customers to maintain relationships for repeat business.
• Developed and maintained strong working relationships and trust with Shipt members leading to numerous preferred personal shopper requests.
• Communicated effectively with clients throughout the entire personal shopping experience, hence building trust.

•Scheduled appointments and managed calendars for spa services and multiple providers

• Coordinated reservations for individual clients and large group events including spa parties

• Balanced time slots and staffing to maximize efficiency

• Handled high-volume phone scheduling and service inquiries

• Processed payments and maintained professional client relationships

• Answered multi-line phone system, routing calls and greeting visitors.
• Maintained confidentiality of sensitive information.
• Ensured accurate record-keeping with diligent data entry for vital company information.

•Managed high-volume phone and online reservations for luxury accommodations

•Coordinated guest bookings, availability and special requests

•Maintained accurate reservation records and documentation

•Resolved last minute schedule changes efficiently

•Delivered exceptional customer service while handling confidential guest information.