Hi, I’m
Pamela Perry
Buckeye,AZ
Overview
14
years of professional experience
Work History
Chick Fill A
Shift Leader
2023.11 - Current (2 education.years_Label & 11 education.months_Label)
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Uber Technologies Inc.
2017.09 - Current (9 education.years_Label & 1 education.month_Label)
Job overview
- Ensure excellent customer service while communicating with passengers and transporting them to their desired destinations over five-and-a-half years.
Amazon
FC Associate (Picking/Packing)
2022.01 - 2023.06 (1 education.year_Label & 5 education.months_Label)
Job overview
- Manage the collection of products according to customer orders, using item numbers, location of bins, and quantiles, and assembling labelling and packaging orders.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Maintained compliance with company safety policies and called violations to attention of management.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.
- Read and analyzed work orders to verify consistency with merchandise information.
- Managed shipping documentation accurately to ensure compliance with company policies and regulatory requirements.
- Selected and filled orders from stock to fulfill customer requirements.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Managed timely and effective replacement of damaged or missing products.
Primerica
Insurance Representative
2018.11 - 2022.11 (4 education.years_Label)
Job overview
- Introduced clients to all available insurance policy options and clearly explained them, promoted and sold various insurance products
- Ensured that all medical and other necessary forms were filled out, filed, and arranged a payment method with the insured in writing
- Followed up on claims filed by clients, calculated premiums based on medical information and other discussed factors, interviewed prospective clients, and processed all insurance policy requests.
American Legacy Solutions
Insurance Representative Uber
2017.03 - 2017.09 (6 education.months_Label)
Job overview
- Knowledge of different types of police, including Senior Advantage plans and fully explaining insurance premiums, coverage, and claims information to the clients
- Responsible for assessing market risk as they help the clients determine which insurance policies are necessary to ensure customer satisfaction.
Macy's
Counter Manager Clinique
2015.09 - 2017.02 (1 education.year_Label & 5 education.months_Label)
Macy's
Counter Manager Origins
2010.05 - 2015.09 (5 education.years_Label & 4 education.months_Label)
Macy's
Counter Manager Fashion Fair
2010.05 - 2010.10 (5 education.months_Label)
Education
Staff Development Manager, USAF
LAFB
Community College of the Air Force
San Antonio, TX
Publications and Documents Management, USAF
LAFB
Personnel and Unit Program Management, USAF
LAFB
Administration Communications Management, USAF
LAFB
Administrative Specialist
Biloxi, MS
University of Phoenix
MBA/MKT
02.2007
University of Phoenix
BSB/M
06.2006
Compton Universal College of Beauty
Instructor
12.2002
Paramount School of Beauty
Cosmetologist
04.1992
Rickerson’s Beauty Academy
Nail Technician
10.1986
Printer Systems Operator (Morse Code/Encryption)
Pensacola, FL
09.1979
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Training Assistance
- Team Supervision
- Conflict Resolution
- Staff education and training
- Staff Supervision
- Staff Training and Development
- Goal Setting and Tracking
- Motivational Leadership
- POS System Operation
- Safety processes and procedures
- Inventory Counts
- Assigning Work
- Complaint resolution
- Sales and Upselling
- Shift Paperwork Completion
- Issue Resolution
- Role Modeling
- Daily workflows
- Staff Development
- Policy Enforcement
- Client Service
- Professional Appearance
- Shift Scheduling
- Client Support
- Sales Reporting
- Operations Management
- Rules Enforcement
- Operations Support
- Interpersonal Relations
- Diplomatic and Fair
- Employee Scheduling
- Employee Attendance Monitoring
- Policy and Procedure Enforcement
- Drawer Assignments
- Security Procedures Adherence
- Account Management
- Quantitative skills
- Improvement plan knowledge
- Project Planning
- Process Analysis
- Audit reporting
Activities
- 2002 - Fostered and provided educational training as a student instructor in cosmetology and related areas, which assisted graduating Cosmetology students with the needed skills to pass the state board examination. This included both Classroom Theory and Practical hands-on application techniques. Prepared, trained, and educated students in the art of entering Hair Show Competitions. Students received mentionable honours, first, second and third-place recognitions, trophies and monetary honours. In addition, mentoring and encouraging cosmetology students to use their abilities to be competitive in entry-level positions as well as management responsibilities, were also noteworthy.
- 05/2002 - I attended Compton Universal School of Beauty through Compton Community College as Vice President of the California Cosmetology Legislation Educational Committee (CCLEC).
- 10/1995 - Hair Design/Salon is featured in Hair Styles for Real People, Vol 1.
- 11/1986 - Professional Performer of the Year 3285th Security Police SQ, LAFB, TX
- 11/1985 - Professional Performer of the Year, 3285th Security Police SQ, LAFB, TX
- 04/1985 - First Female on LAFB Retreat/Drill Team
- 10/1984 - Ms Fire Prevention, LAFB, TX
- 06/1984 - NCOIC of the Year, LAFB, TX
- 03/1984 - NCOIC of the Quarter, LAFB, TX
- 11/1983 - Professional Performer of the Year, 3285th Security Police SQ, LAFB, TX
- 11/1982 - Professional Performer of the Year, 3284th Security Police SQ, LAFB, TX
- 10/1982 - Graduated 2nd in Administration Specialist School, Biloxi, MS
- 05/1981 - USAF Track and Field Team, Oxford, England (UK)
- 05/1980 - USAF Track and Field Team, Oxford, England (UK)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Leader
Chick Fill A
2023.11 - Current (2 education.years_Label & 11 education.months_Label)
FC Associate (Picking/Packing)
Amazon
2022.01 - 2023.06 (1 education.year_Label & 5 education.months_Label)
Insurance Representative
Primerica
2018.11 - 2022.11 (4 education.years_Label)
Uber Technologies Inc.
2017.09 - Current (9 education.years_Label & 1 education.month_Label)
Insurance Representative Uber
American Legacy Solutions
2017.03 - 2017.09 (6 education.months_Label)
Counter Manager Clinique
Macy's
2015.09 - 2017.02 (1 education.year_Label & 5 education.months_Label)
Counter Manager Origins
Macy's
2010.05 - 2015.09 (5 education.years_Label & 4 education.months_Label)
Counter Manager Fashion Fair
Macy's
2010.05 - 2010.10 (5 education.months_Label)
Staff Development Manager, USAF
LAFB
Community College of the Air Force
San Antonio, TX
Publications and Documents Management, USAF
LAFB
Personnel and Unit Program Management, USAF
LAFB
Administration Communications Management, USAF
LAFB
Administrative Specialist
Biloxi, MS
University of Phoenix
MBA/MKT
University of Phoenix
BSB/M
Compton Universal College of Beauty
Instructor
Paramount School of Beauty
Cosmetologist
Rickerson’s Beauty Academy
Nail Technician
Printer Systems Operator (Morse Code/Encryption)
Pensacola, FL