Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Pamela Person

CMA/PHLEBOTOMY
Seale,AL

Summary

To acquire a responsible position as a Patient Service Representative in a facility where knowledge and experience can be utilized as well as enhanced. Detail-oriented and knowledgeable Back and Front office Medical Assistant/ Phlebotomist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English and Spanish abilities. Organized Back and Front office Medical Assistant/ Phlebotomist with 14 years of experience in healthcare. Adept at patient advocacy and education with a commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Medical Assistant and Phlebotomy

Concordia University - Irvine Ca
07.2014 - Current
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Logged patient information and recorded results into system.
  • Organized daily work based on collection priority.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Promoted mission, vision, and values of the organization and trained new clinical staff in phlebotomy procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Monitored patients for reactions and verified sample quality.

Medical Assistant and Phlebotomy

Concordia University - Irvine Ca
07.2011 - 06.2014
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Performed clerical duties, such as word processing, data entry, answering phones, scheduling appointments, registering patients, and filing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Checked patient insurance, demographics, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.

Medical Assistant

Clinica Medica Americana
01.2009 - 07.2013
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Cross-trained in front-office procedures to back up reception staff.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Collected deductibles and copays to post money to patient accounts.

Medical Assistant

Pioneer Medical Group
07.2008 - 08.2008
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Verified confidentiality of patient information and data to alleviate potential data breaches.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education

CMA /CPR Certification - Medical Assisting And Phlebotomy

Cerritos Community College, Science Institute
Norwalk, CA
2012

State Board Phlebotomy Certification CPT - Phlebotomy

Cerritos Community College - Science Institute
Norwalk, CA
2012

High School Diploma -

James A. Garfield High School
East Los Angeles
06.2005

Skills

  • Patient Assistance
  • Medical Billing and Coding
  • Efficient and reliable team player
  • Medical Assisting/ Phlebotomy
  • Patient Scheduling/ Appointment Scheduling
  • Chart Pulling
  • HIPAA Compliance
  • Medical Insurance Knowledge
  • Patient Information Verification
  • Patient Check in / Checkout Procedures
  • Payment Collection
  • Medical Records knowledge, EMR / EHR
  • English and Spanish fluency
  • Good Telephone Etiquette
  • Microsoft Office Software Proficiency
  • Data Entry

Certification

  • CMA - Certified Medical Assistant
  • CPT - Certified Phlebotomy Technician

Timeline

Medical Assistant and Phlebotomy

Concordia University - Irvine Ca
07.2014 - Current

Medical Assistant and Phlebotomy

Concordia University - Irvine Ca
07.2011 - 06.2014

Medical Assistant

Clinica Medica Americana
01.2009 - 07.2013

Medical Assistant

Pioneer Medical Group
07.2008 - 08.2008

CMA /CPR Certification - Medical Assisting And Phlebotomy

Cerritos Community College, Science Institute

State Board Phlebotomy Certification CPT - Phlebotomy

Cerritos Community College - Science Institute

High School Diploma -

James A. Garfield High School

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