Pamela Pickens
Cumberland Furnace,TN
Summary
Resilient Registered Nurse with a multitude of experience in patient care across all populations looking to assist remotely through virtual care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead RN
CPT Jennifer Moreno Clinic
Fort Sam Houston, TX
01.2024 - 05.2025
- Team Lead RN managed Family Medicine Team of 6 providers.
- Delegated to LPNs and rotated as Charge Nurse.
- Continuous chart review and use of MHS Genesis for identification and documentation.
- Independently performed telephone and clinical triaging of patients.
- Maintained referral coordination by accessing Humana and Triwest portal.
- Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from patients and colleagues.
Team Lead RN
Brooke Army Medical Center
San Antonio, TX
02.2022 - 01.2024
- Team Lead RN managed Internal Medicine Team of 3 staff providers and 10 residents.
- Independent telephone and clinical triaging of patients.
- Provided comprehensive care through clinic and virtual education and case management.
- Continuous review and documentation of AHLTA along with access to Joint Legacy Viewer.
- Assisted patients with referral coordination and case management using Tricare Secure Messaging and Humana portal.
Team Lead RN
Blanchfield Army Community Hospital
Fort Campbell, KY
04.2020 - 12.2021
- Team Lead RN managed Internal Medicine Team of 5 staff providers.
- Independently performed comprehensive telephone and clinical triaging of patients.
- Extensive use of Tricare Online Secure Messaging to assist patients and manage virtual care.
- Independent clinic and telephone education and case management.
- Provided case management for care coordination including referral coordination through Humana portal.
RN
Dover Community Based Outpatient Clinic
Dover, TN
02.2019 - 03.2020
- RN performing in PACT-Primary Care Aligned Team to provide care coordination to veterans.
- Independent telephone and clinic triaging of patients.
- Monitoring and assisting providers to maintain metric guidelines within Tennessee Valley Healthcare System.
- Provided discharge planning for Emergency Room follow up calls within 72 hours and hospital discharge within 48 hours and scheduling for follow up care.
- Educated, coordinated, and developed plan of care for veterans to improve quality of care and improve cost effectiveness.
RN
Tennova Healthcare-Clarksville
Clarksville, TN
08.2018 - 02.2019
- Daily RN management of 6 patients providing independent medical-surgical nursing care on busy ever changing floor to optimize patient safety.
- Managed care for 20+ patients weekly including monitoring and educating medical-surgical patients and families on medication management, procedures, labs, and doctor’s orders.
- Provided preoperative and post-operative care instruction to patients and families.
- Assisted with coordination of patient care including after discharge to Home Health, Hospice, Rehabilitation.
- Documenting all aspects of patient care per policy and procedures using electronic charting system Cerner.
- Ability to work independently and manage time effectively.
Acute Care RN
Marshall Medical Centers North
Guntersville, AL
10.2016 - 08.2018
- Acute Care RN management of 8 patients.
- Independently directing care for medical-surgical patients.
- Educated patients and families on treatment plans and self care.
- Participated with multi-disciplinary teams to provide comprehensive care.
- Identifying patient risks and hazards and initiating protective measures.
- Attention to detail with ability to adapt to ever-changing fast paced environment.
Lincoln Trail Behavioral Health System
Radcliff, KY
08.2013 - 05.2015
- Maintained safe, locked psychiatric unit.
- Floated as staff nurse throughout all units for children, adolescents, adults, geriatrics, and military.
- Directed patient care of unit as charge nurse delegating and supervising LPNs and mental health technicians.
- Performed physical assessments and monitored patients for behavioral and medical changes.
- Instructed nursing education groups.
- Coordinated Maintained verbal de-escalation of patient crises.
- Attention to detail with ability to adapt to ever-changing fast paced environment.
Mental Health Cooperative
Nashville, TN
09.2011 - 04.2012
- Maintained safe, locked psychiatric unit and provided nursing care to adult populations during crisis situations.
- Directed patient care of unit as charge nurse delegating and supervising LPNs and mental health technicians.
- Instructed nursing education and medication groups.
- Assessed admission referrals based on policies and determined approvals versus denials.
- Ability to perform verbal de-escalation of high crisis situations.
- Collaborated with treatment team to address patient needs, changes, conditions, and requests.
- Managed daily schedule of patients along with performing and documenting assessments, medication administration, and nursing education groups.
- Performed safety searches to prevent contraband and hazards from being brought into units.
- Performed suicide risk assessment on admission and continuous suicide assessment during shift.
Education
Bachelor of Science - Nursing
Austin Peay State University
Clarksville, TN12.2010
Certification
- Registered Nurse, State of Tennessee, #180499, 02/11, present
- Basic Life Support, American Red Cross, 09/24, present
Personal Information
Title: RN, BSN
Timeline
Team Lead RN
CPT Jennifer Moreno Clinic
01.2024 - 05.2025
Team Lead RN
Brooke Army Medical Center
02.2022 - 01.2024
Team Lead RN
Blanchfield Army Community Hospital
04.2020 - 12.2021
RN
Dover Community Based Outpatient Clinic
02.2019 - 03.2020
RN
Tennova Healthcare-Clarksville
08.2018 - 02.2019
Acute Care RN
Marshall Medical Centers North
10.2016 - 08.2018
Lincoln Trail Behavioral Health System
08.2013 - 05.2015
Mental Health Cooperative
09.2011 - 04.2012
Bachelor of Science - Nursing
Austin Peay State University