Pamela Pickinpaugh
Summary
Over 20 years experience in the areas of Change and Release management as well as vendor software installation and in-house code deployment. Experience with both mainframe and distributed platforms. Works closely with development, QA and business teams to accomplish goals and exceed customer expectations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Software Deploy Engineer
First National Bank of Omaha
09.2020 - Current
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Ensured smooth deployment processes through proficient use of version control tools like Git.
- Deployed Ear and War files via Bamboo plans and Gitlab pipelines
- Deployed microservices to Pivotal Cloud Foundry and AWS Cloud environments
- Administrator of Atlassian Bamboo Server and Subversion at FNBO
- Assisted in the migration of code and build deploy processes from Subversion and Bamboo into gitlab
- Stayed current with industry trends and emerging technologies, continuously expanding technical knowledge and skillset.
Change Implementation Analyst
First National Bank of Omaha
03.2006 - 09.2020
- Streamlined change implementation processes by identifying inefficiencies and proposing improvements.
- Served as an advocate for release management, communicating release management processes and procedure throughout the company and assisting teams with adoption.
- Assisted in the implementation of the Change Management module in ServiceNow
- Championed best practices in change management, resulting in increased efficiency across multiple projects concurrently.
- Deployed microservices running in Pivotal Cloud Foundry to the production environment using gitlab CI/CD pipelines and Concourse.
- Installation and patching of vendor delivered software applications on Windows servers
Programmer Analyst
First National Bank of Omaha
11.1996 - 03.2006
- Provided technical support for the mainframe application release process
- Modified the in-house release control / change control system and autocompiler system used by FNBO
- Supported Hogan Umbrella software systems, including installing system updates.
- Performed detailed analysis and design for various projects
- Played key role in successful launch of several high-profile software projects, meeting all objectives and timelines.
- Contributed to development of internal tools that boosted coding efficiency and reduced errors.
- Responded to and remedied critical issues to limit downtime.
Customer Service Research
First National Bank Omaha - Credit Card Division
11.1992 - 11.1997
- Researched and resolved customer disputes on bankcard account according to Visa and MasterCard regulations
- Calculated and refunded interest on disputed amounts
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing
- Negotiated successful resolutions between customers merchants, and merchant's issuing bank
Education
Master of Science - Computer Information Systems
Bellevue University
Bellevue, NE06-2021
Bachelor of Science - Computer Information Systems
Bellevue University
Bellevue, NE01-2008
Associate of Science - Computer Programming Technology
Metropolitan Community College
Omaha, NE08-1996
Skills
- Project Management
- Agile and Waterfall methodologies
- SDLC
- Git / Gitlab
- JCL
- Hogan Umbrella
- ServiceNow
- Extensive knowledge of ITIL
- DevOps
- Excellent communication skills, from individual contributers to senior leadership
- Scripting with powershell, python
- Multitasking
Certification
- ITIL Foundation Certificate in IT Service Management Axelos 2022 October
- Amazon Certified Cloud Practitioner
Timeline
Software Deploy Engineer
First National Bank of Omaha
09.2020 - Current
Change Implementation Analyst
First National Bank of Omaha
03.2006 - 09.2020
Programmer Analyst
First National Bank of Omaha
11.1996 - 03.2006
Customer Service Research
First National Bank Omaha - Credit Card Division
11.1992 - 11.1997
- ITIL Foundation Certificate in IT Service Management Axelos 2022 October
- Amazon Certified Cloud Practitioner
Master of Science - Computer Information Systems
Bellevue University
Bachelor of Science - Computer Information Systems
Bellevue University
Associate of Science - Computer Programming Technology
Metropolitan Community College
Similar Profiles
Bianca Granados-CaudilloBianca Granados-Caudillo
Teller at First National Bank of OmahaTeller at First National Bank of Omaha
Caitlin KellyCaitlin Kelly
Fraud Analyst II at First National Bank of OmahaFraud Analyst II at First National Bank of Omaha
Alan LaFolletteAlan LaFollette
Vice President, Home Lending at First National Bank Of OmahaVice President, Home Lending at First National Bank Of Omaha