Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Pirmal

Dover,USA

Summary

Experienced healthcare professional with 5+ years of experience in healthcare settings. Knowledgeable with a solid foundation in patient access operations with experience in administrative and clerical roles. Exceptional in communication skills, and teamwork to excel in challenging fast paced environments. Highly skilled in the use of Word, Excel, Outlook and EPIC.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Access Specialist Emergency Department

Bayhealth Hospital
Dover
04.2020 - Current
  • Inputs patient demographic, insurance, and essential admission information accurately into database so that appropriate billing, reporting, and analysis can be performed
  • Follows established policies and documented standard operating procedures and collects co-payments as needed
  • Communicates with nursing staff to aids in patient care and processing
  • Utilize all technology appropriately and in accordance with HIPAA and EMTALA regulations, compliance and performance standards
  • Maintains patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provides exceptional customer service, addressing patient concerns promptly and professionally.
  • Contributes to a positive work environment through effective teamwork and communication with colleagues.
  • Performs patient pre-admission, admission, transfer and discharge activities.
  • Follows document protocols to safeguard confidentiality of patient records.
  • Assists in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.

Third Key Sales Associate

Piercing Pagoda
Dover
11.2017 - 03.2020
  • Quickly earned the trust of management by mastering opening and closing procedures, including cash register balance, inventory count, and locking procedures
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Lead Sales Associate

Macy's
Dover
09.2015 - 12.2017
  • Exhibited excellent multi-tasking skills which allowing the ability to provide excellent customer service in a fast-paced environment
  • Commended by immediate leadership for outstanding communication and collaboration aiding in a fast, exceptional service to multiple customers at once
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Associate of Applied Science - Office Administration

Delaware Technical Community College
Georgetown, DE
05-2025

High School Diploma -

Middletown High School
Middletown, DE
05.2015

Skills

  • Exceptional communication
  • Documentation accuracy
  • Performance standards compliance
  • EHR
  • Team leadership
  • Medical terminology
  • Explaining policy and procedures
  • Problem-solving abilities
  • Detail Oriented
  • Risk Assessment

Certification

  • Peer Interviewer, Bayhealth, 05/01/23
  • Preceptor, Bayhealth, 06/01/24
  • CPR/AED Certification

Timeline

Patient Access Specialist Emergency Department

Bayhealth Hospital
04.2020 - Current

Third Key Sales Associate

Piercing Pagoda
11.2017 - 03.2020

Lead Sales Associate

Macy's
09.2015 - 12.2017

Associate of Applied Science - Office Administration

Delaware Technical Community College

High School Diploma -

Middletown High School

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Pamela Pirmal