Pamela Collins

• Administratively supported managers, officers, and staff; taking on additional tasks during high-volume periods.
• Analyzed and researched data, validating the accuracy of information with taxes, payoffs and affidavits.
• Executed contracts, collected funds, and effectively communicated with all parties involved.
• Served customers by welcoming and directing to appropriate personnel.
• Maintained office supply inventory and placed orders to meet demand..

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Promoted available products and services to customers during service, account management, and order calls.

Seasonal Position

• Established a new real estate buyer and seller referral department within existing real estate company in 2015 after becoming principle broker in the Cartus/Realogy Network
• Secured highest level (platinum) sales status in the network our first year (rare) incurring over $25.5 million in sales with 524 referrals.
• Increased sales approximately 40% and continued through 2018 for platinum level status.
• Closed sales up to $30.7 million as of June 2019
• Trained, developed, managed and provided leadership to a team of 30+ agents.
• Managed records, statements, reports and accounting.

• Provided prompt and courteous customer service with real estate buyers and sellers.
• Assessed customer's needs and preferences for buying, selling and renting real estate for Austin Metro, Killeen and College Station markets. 75-125 referrals per month.
• Administered real estate agent assignment protocol and maintained records and reports for local and regional offices utilizing industry software, MS Office.
• Sales conversion rates average 87%; maintained Cartus Relocation Network compliancy, Platinum level; met or exceeded all goals.

• Supported Executive Administrator at corporate real estate office.
• Oversaw receiving and organized correspondence, answering and forwarding calls. Customer service through personal, phone and electronic means.
• Coordinated and organized events for weekly office meetings and training seminars for real estate agents and branch managers for the Dallas Metro.
• Administrative support to department managers for legal department, relocation and marketing manager on projects and duties.
• Managed office inventory, coordinated and executed building maintenance, ordered all supplies.

• Administrative Support to Relocation Director in executing corporate buyer and seller business sourced from national relocation companies.
• Managed and performed on-site premise reports and inspections on 40-plus properties with photo journal of property assessment and analysis of construction repairs needed.
• Successfully managed the e-Commerce accounts for LendingTree; Costco, company website and Realtor.com.
• Secured top 6% of the nation with LendingTree.com.