Pamela Platter
Oakland,Maryland
Summary
Accomplished Store Manager at Walgreens, adept in store operations and team leadership, significantly raised customer satisfaction through effective training and mentoring. Leveraged outstanding communication and relationship management skills to foster a positive work culture, driving performance and sales. Expert in recruitment and store displays, ensuring operational excellence and team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
06.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Walgreens
08.2013 - 06.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma - General
Laurel Highlands Senior High School
Uniontown, PA06.2005
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Recruitment and hiring
- Goals and performance
- Store displays
- Relationship building and management
Certification
Pharmacy Technician Certified
Timeline
Store Manager
Walgreens
06.2019 - Current
Assistant Store Manager
Walgreens
08.2013 - 06.2020
High School Diploma - General
Laurel Highlands Senior High School
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