PAMELA PLOSHAY
Jacksonville,USA
Summary
Highly creative, detail-driven administrative professional and classically trained freelance illustrator with 14+ years of experience delivering exceptional client and patient care. Disciplined, efficient, and trusted to manage sensitive medical information, insurance verification, and complex scheduling while maintaining a warm, professional front-of-house presence. Artistic training brings elevated communication, precision, and problem-solving to medical and dental environments. Known for building long-term relationships and putting client and patient needs first.
Professional illustrator with significant experience in creating compelling visual content. Skilled in variety of digital and traditional media, adept at transforming concepts into impactful illustrations. Strong focus on team collaboration, flexible with changing project requirements, and consistently delivers results that exceed expectations. Known for keen eye for detail, creativity, and ability to work efficiently under tight deadlines.
Overview
26
26
years of professional experience
Work History
FREELANCE ILLUSTRATOR
Self-employeed
Chicago, IL
05.2010 - Current
- Classically trained freelance illustrator creating multi-medium artwork for diverse audiences.
- Develop custom visual content designed to educate, inspire, and engage viewers of all ages.
- Manage client relationships, project timelines, creative direction, and delivery schedules.
- Maintain a professional brand, marketing presence, and repeat client base.
CARE COORDINATION AND ADMINISTRATIVE ASSISTANT
Atlantic Dentistry
Jacksonville, FL
07.2022 - 08.2024
- Served as first point of contact for new and existing patients, ensuring respectful, professional communication.
- Verified insurance eligibility and benefits; processed referrals and coordinated specialist care.
- Managed patient records, treatment plans, and financial transactions with strict HIPAA compliance.
- Completed high-volume data entry using Microsoft Excel and database systems.
- Prepared letters, reports, emails, and presentations for management.
- Collected payments and resolved billing questions while maintaining positive patient relationships.
EVENT PLANNER, CAFE ATTENDANT, AND BARTENDER
Midtown Athletic Club
Chicago, Illinois
07.2011 - 06.2013
- Planned and coordinated weekly events for members.
- Delivered high-level customer service by building rapport and anticipating client needs.
- Balanced fast-paced hospitality responsibilities with event coordination.
ORTHODONTIST ASSISTANT, OFFICE ASSISTANT, PATIENT CONSULTANT
Dr. DeGise Orthodontist Office
06.2000 - 07.2006
- Assisted chairside during orthodontic procedures including braces, arch wires, and appliances.
- Performed digital X-rays and prepared impressions, molds, and trays.
- Greeted patients, scheduled appointments, collected payments, and managed front-desk operations.
- Built strong patient relationships to improve comfort and treatment compliance.
Education
Bachelor's Degree - Fine Art in Illustration
American Academy of Art
Chicago, Illinois01-2010
No Degree - Animation
Illinois Institute of Art
Schaumburg, Illinois01-2006
Skills
- Administrative Support
- Insurance Verification
- HIPAA Compliance
- Patient Relations
- Medical Chart Management
- Client Communication
- Marketing and Advertising
- Drawing, Painting, Photography
- Adobe Photoshop
- Database Management
- Microsoft Office (Excel, Word, PowerPoint)
Timeline
CARE COORDINATION AND ADMINISTRATIVE ASSISTANT
Atlantic Dentistry
07.2022 - 08.2024
EVENT PLANNER, CAFE ATTENDANT, AND BARTENDER
Midtown Athletic Club
07.2011 - 06.2013
FREELANCE ILLUSTRATOR
Self-employeed
05.2010 - Current
ORTHODONTIST ASSISTANT, OFFICE ASSISTANT, PATIENT CONSULTANT
Dr. DeGise Orthodontist Office
06.2000 - 07.2006
Bachelor's Degree - Fine Art in Illustration
American Academy of Art
No Degree - Animation
Illinois Institute of Art