Pamela Polanco

• Liaise between HR and staff to to manage all aspects In employee relations, including conducting incidents, disciplinary investigation, and department administrative reviews.
• Generated and implemented HR strategies in alignment with overall business strategy.
• Interviewed 15+ potential candidates per week via Zoom or Microsoft Teams.
• Increased employee retention by 96% by recruitment and training by utilizing ATS and LMS systems.
• Decreased hospitals stays by 91% by ensuring compliance and training to staff.

Managed pipeline of 30+ customers using strong organizational skills and keeping updated product knowledge, industry information and competitive landscape.

• Established 96% closing rate by coordinating innovative support strategies to accomplish marketing objectives and boost long term profitability.
• Increased installation dates closing by 96% negotiating, preparation and signing contracts with clients following Companies Road Map game plan.

• Converted 30% prospective customers by delivering world class customer service while applying a courteous and polite tone to 30+ patrons daily.
• Created smooth transition during busy hours and following shifts by organizing supplies, ice, silverware, special sauces, and delivery items during slow periods to restock.
• Increased daily beverages sales by applying comprehensive knowledge of wine, IPAs, and beer in addition to educating clients of daily beverages.

• Exceeded sales quota of 120% by generating sales from inbound calls/referrals and follow up with potential customers while promoting products and services.
• Increased sales by 20% scored 5 out 5 stars for customer service satisfaction surveys, and boosted success as top performer while demonstrating innate customer service skills through rapport building.
• Coached 15+ per class in strategies in winning metrics, building teams, and strengthening team players through effective practice during personal & group coaching.

• Maintained licensed in all 50 states.
• Assisted callers in determining which healthcare fits their needs.
• Educated clients on Medicare Supplement Plans and Medicare Rx.
• Provided assistance in enrollment process, taking payments, open claims, checking applications status and ensuring other health benefits.
• Performed outbound calls and welcomed new clients both in English and Spanish.

Prepared monthly, weekly, and daily logs using Microsoft Office Suite.

• Administered compensation benefits and performance management systems at direction of supervisor.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Provided assistance with onboarding process of 20+ new hires.