Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Pouncy

Beaumont,Texas

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience

Work History

ER Technician

Baptist Hospital of Southeast Texas
Beaumont, TX
10.2015 - Current
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Performed basic, non-invasive medical assistant duties.
  • Greeted, guided and offered assistance to patients and visitors.
  • Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
  • Maintained appropriate inventory levels and replenished treatment areas.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
  • Ensured compliance with safety standards during transport of patients from one area to another.
  • Provided patient care and monitored vital signs.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Restocked supplies and cleaned equipment between patients.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Collaborated with nursing staff to ensure quality patient care.
  • Triaged patients to award priority to patients with more severe complications.
  • Attended training to validate or refresh basic professional skills.
  • Supported nursing staff in day-to-day operations.
  • Provided emotional support for family members throughout difficult situations associated with illness or injury.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Answered unlimited calls per shift to assist with customer questions and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Received blood and bodily fluid samples and passed to employees
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Assisted with CPR and airway clearing procedures during emergencies.

Monitor Technician

Baptist Hospital of Southeast Texas
Beaumont, TX
10.2015 - Current
  • Identified potential safety hazards within the unit environment and took appropriate action to eliminate them.
  • Observed cardiac monitors for arrhythmias or other irregularities.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Initiated emergency response protocols when necessary.
  • Responded promptly to any alarms or changes in patient conditions.

House Supervisor

Touched By Angels Private Care
Beaumont, TX
04.2012 - 10.2015
  • Answered questions and addressed concerns from employees promptly through email, phone and in person.
  • Maintained accurate records of employee attendance, payroll information, shift changes.
  • Engaged in problem solving initiatives to resolve conflicts between staff or patients.
  • Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
  • Evaluated clinical functions to determine level and quality of care.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Monitored patient care activities to ensure quality service delivery.
  • Provided patients necessary medications via appropriate pathways.
  • Managed daily staffing needs including scheduling shifts, managing call-offs and recruiting additional personnel as needed.
  • Reviewed incident reports and took appropriate corrective action when necessary.

Medical Assembly Line Worker

Helena Laboratories
Beaumont, TX
04.2010 - 09.2015
  • Followed standard operating procedures while performing tasks on the assembly line.
  • Worked through each required task and step in production processes.
  • Determined work assignments and assembly procedures to maximize efficiency and productivity.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Collaborated with other departments to ensure smooth production process flow.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Assembled components by examining connections for correct fit, fastening parts and subassemblies.
  • Used mathematics skills to calculate material consumption, hourly rates and relevant assembly details.
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Completed accurate assembly work by positioning and aligning components.

Store Manager's Assistant

Sears Roebuck
Beaumont, TX
01.2006 - 01.2012
  • Trained new employees on proper operational procedures related to stocking shelves, customer service protocols.
  • Resolved conflicts between customers and employees in a professional manner.
  • Directed and supervised staff performance.
  • Monitored stock levels on a daily basis to ensure adequate supply of merchandise while minimizing excess inventory levels.
  • Implemented loss prevention measures such as monitoring CCTV cameras or enforcing security protocols within the store premises.
  • Oversaw the daily operations of the store, including inventory management, staff scheduling, and cash handling.
  • Identified opportunities to reduce costs through improved processes and more efficient use of resources.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Inspector In Quality Assurance

Quality Inspection Services
Beaumont, TX
12.1991 - 03.2005

Education

High School Diploma -

Immanuel Educational Institute
Beaumont, TX
05-2013

Some College (No Degree) - Nursing

Lamar Community College
Port Arthur, TX

Skills

  • Issue Escalation
  • Equipment Calibration
  • Inspection Documentation
  • OSHA Compliance
  • Materials Testing
  • Product Inspection
  • Compliance Enforcement
  • Employee Supervision
  • Visual Inspections
  • Safety Protocols

Timeline

ER Technician

Baptist Hospital of Southeast Texas
10.2015 - Current

Monitor Technician

Baptist Hospital of Southeast Texas
10.2015 - Current

House Supervisor

Touched By Angels Private Care
04.2012 - 10.2015

Medical Assembly Line Worker

Helena Laboratories
04.2010 - 09.2015

Store Manager's Assistant

Sears Roebuck
01.2006 - 01.2012

Inspector In Quality Assurance

Quality Inspection Services
12.1991 - 03.2005

High School Diploma -

Immanuel Educational Institute

Some College (No Degree) - Nursing

Lamar Community College

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Pamela Pouncy