Pamela Powell

• Served as a primary point of contact for 40 clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Assessed customer needs and developed solutions to meet needs.
• Enhanced customer satisfaction by efficiently addressing and resolving service issues.
• Coordinated and monitored service activities to confirm work met all requirements.
• Communicated with clients and service providers to provide updates on work progress.
• Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Collaborated with cross-functional teams to optimize service operations and improve client experiences.
• Introduced innovative solutions to address common challenges faced during the execution of specific tasks assigned or projects undertaken.
• Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
• Gathered, organized and input information into digital database.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Evaluated customer needs and feedback to drive product and service improvements.

• Document victim account of abuse.
• Obtain consent from victim to coordinate with other professionals on their behalf.
• Liaise with on-call judge prior to sending victim petition for Emergency PFA.
• Face time with on-call judge after submitting written petition for emergency PFA and grant or denial of petition.
• Provide comprehensive advocacy, information, and referrals, empowering survivors of domestic violence.
• Connect survivors with county, community, and faith-based services.
• Assist clients in securing safe and suitable housing based on individual needs and income levels.
• Provide and assist with applications for state funded housing.
• Lead "House" and Group meetings.
• Provide information aiding in order and structure for supportive communal living environment.
• Create weekly modules to empower clients in their future independence:

Cooking
Cleaning
Grocery Shopping
Budgeting
Stress Management

• Create and maintain relationships with other professionals who help support Domestic Violence Victims.
• Eliminated potential gaps in victims’ services.
• Successfully collaborated with local cell phone company to ensure timely activation of STOP grant supplied cell phones in afterhours situations
• Created ongoing list of supportive professionals for current and future advocates.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
• Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
• Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
• Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
• Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
• Utilized active listening skills in order to understand each patient's unique needs, preferences, and goals for their care plan execution.
• Monitored and assisted residents through individual service plans.
• Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
• Collaborated closely with 1 other direct care worker in coordinating seamless shift transitions pertaining to ongoing care requirements.
• Scheduled and accompanied clients to medical appointments.
• Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
• Remained alert to problems or health issues of clients and competently responded.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Utilized adaptive equipment to support patients in achieving their highest level of functioning and independence.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe, and well-organized patient environment.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Monitored clients' overall health and well-being and noted significant changes.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Recorded status and duties completed in logbooks for management.
• Assisted with daily living activities, running errands, and household chores.
• Provided compassionate and patient-focused care to cultivate well-being.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.