Pamela Powell
The Bronx,NY
Summary
Dynamic professional with extensive experience in diverse roles, including as an Executive Assistant at Emigrant Mortgage. Proven ability in customer service and attention to detail, streamlining operations and enhancing team productivity. Adept at managing sensitive information and fostering collaboration, contributing to a well-organized and efficient workplace.
Overview
36
36
years of professional experience
Work History
Assistant Cook
Blackstone Consulting Inc
04.2021 - 07.2024
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
- Collaborated with team members to execute successful daily meal services for up to 200 guests.
Jailer
Pulaski County Sheriff’s Department
09.2016 - 03.2020
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Fostered positive relationships with community partners including law enforcement agencies, courts, and social service organizations for seamless coordination of inmate care.
- Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Examined incoming and outgoing mail to detect contraband.
- Oversaw conduct of Number prisoners to prevent escapes or violent behavior.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.
- Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Promoted positive behavior among inmates by recognizing and rewarding their achievements in educational or vocational programs.
- Assisted in reducing recidivism rates by providing support for inmates transitioning back into society upon release.
Youth Care Worker
Piney Ridge Center
03.2012 - 01.2016
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Evaluated needs of youth and outlined measures to address.
- Developed strong rapport with families, maintaining open lines of communication to ensure the best possible care for their children.
Paraprofessional
Waynesville RVI School District
08.2004 - 01.2010
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Office Manager
A.T Taxes
03.2000 - 08.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Executive Assistant
Emigrant Mortgage
02.1996 - 06.1999
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Legal Assistant
KPMG Peat Marwick
02.1992 - 01.1996
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Legal Receptionist
Neufeld & O’Leary
09.1988 - 01.1991
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Worked with litigation management software systems.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Drafted Document, Document and Document with efficiency and accuracy.
- Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
- Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
- Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
- Supported case preparation efforts with thorough research on relevant laws, regulations, and court decisions.
Education
Associate Degree - Criminal Justice
Los Angeles City College
Los Angeles, CA12.1987
Skills
- Collaboration and teamwork
- Customer service
- Attention to detail
- Quality control
- Microsoft office
- Leadership and decision making
- Staff management
- Inventory management
- Quality assurance
- Analytical thinking
- Coordinating staff meetings
- Staff training
- Anticipating problems
- Critical thinking
- Delegation and task management
- Prioritization and organization
- Staff recruiting and hiring
- Relationship building
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
Timeline
Assistant Cook
Blackstone Consulting Inc
04.2021 - 07.2024
Jailer
Pulaski County Sheriff’s Department
09.2016 - 03.2020
Youth Care Worker
Piney Ridge Center
03.2012 - 01.2016
Paraprofessional
Waynesville RVI School District
08.2004 - 01.2010
Office Manager
A.T Taxes
03.2000 - 08.2004
Executive Assistant
Emigrant Mortgage
02.1996 - 06.1999
Legal Assistant
KPMG Peat Marwick
02.1992 - 01.1996
Legal Receptionist
Neufeld & O’Leary
09.1988 - 01.1991
Associate Degree - Criminal Justice
Los Angeles City College
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