Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Pamela Powers

Pamela Powers

Omaha,NE

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Sr. Associate Patient Coordinator

Nebraska Medicine
Omaha, NE
01/06/20 - Current
  • Scheduled and coordinated patient appointments with physicians, specialists, and other healthcare providers.
  • Monitored medical records for accuracy and completeness of information related to patient care.
  • Assessed patient needs and communicated those needs to other staff members as needed.
  • Ensured compliance with regulations regarding patient rights, safety standards, HIPAA laws.
  • Provided emotional support to patients dealing with difficult diagnoses or life situations.
  • Maintained accurate documentation of all interactions with patients in an electronic health record system.
  • Coordinated referrals between primary care physicians and specialists when necessary.
  • Answered incoming phone calls promptly and professionally, directing callers appropriately as needed.
  • Processed patient intake information and updated medical records prior to treatment.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained records management system to process personnel information and produce reports.

Patient Financial Counselor

Nebraska Medicine
Omaha, NE
09.2006 - 01.2020
  • Counseled patients on financial obligations associated with their medical care.
  • Analyzed patient account data and determined payment plans based on individual needs.
  • Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
  • Developed rapport with patients to discuss sensitive financial matters in a professional manner.
  • Advocated for patient rights when dealing with third-party payers.
  • Assisted patients in understanding the details of their bills, including deductibles and co-pays.
  • Provided clear explanations of billing policies and procedures to both internal and external customers.
  • Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
  • Documented all interactions with patients regarding billing issues in a timely manner.
  • Researched discrepancies between charges and payments received from insurance companies or other sources.
  • Maintained knowledge of current health care regulations related to billing practices.
  • Collaborated with hospital staff members to resolve complex billing issues.
  • Processed credit card payments accurately and securely.
  • Identified potential bad debt write-offs by analyzing patient accounts.
  • Provided assistance in resolving coding errors that resulted in inaccurate billings.
  • Monitored changes in federal, state, and local regulations affecting Medicare and Medicaid reimbursements.
  • Participated in training programs designed to improve customer service skills related to billing processes.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Stayed current on community-based resources and services useful to patients.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Explained policies, procedures and services to patients.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Compiled information from patients and caregivers or family members to identify care concerns.

Front Desk Receptionist

Nebraska Medicine
Omaha, NE
07.2001 - 09.2006
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Education

Certificate of Medical Office

Metropolitan Community College
Omaha, NE
01.2000

Skills

  • Claims Processing
  • Articulate Communication
  • Patient Flow Management
  • Medical Data Collection
  • Patient Relations
  • Appointment Scheduling

Timeline

Patient Financial Counselor

Nebraska Medicine
09.2006 - 01.2020

Front Desk Receptionist

Nebraska Medicine
07.2001 - 09.2006

Certificate of Medical Office

Metropolitan Community College

Sr. Associate Patient Coordinator

Nebraska Medicine
01/06/20 - Current

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Pamela Powers