Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pamela Quezada-Torres

Coral Springs,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.

Overview

3
3
years of professional experience

Work History

Sales Associate

Finish Line Macy's
07.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Customer Service Representative

DebtCleanse Group Legal Services
09.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Front of House Employee

Diced
10.2022 - 05.2023
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.

Host

Brookside Family Restaurant
02.2021 - 08.2022
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

High School Diploma -

Hialeah-Miami Lakes Senior High School
Hialeah, FL
05.2023

Skills

  • Business Development
  • Inventory Control
  • Contract Preparation
  • Product Sales
  • Product Knowledge
  • Appointment Scheduling
  • Information Security
  • Account Updating
  • Paperwork Processing
  • Telephone Reception
  • Team Collaboration
  • Reservations Management
  • Server Support
  • Multitasking capabilities
  • Organizational skills

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

DebtCleanse Group Legal Services
09.2023 - 12.2023

Sales Associate

Finish Line Macy's
07.2023 - Current

Front of House Employee

Diced
10.2022 - 05.2023

Host

Brookside Family Restaurant
02.2021 - 08.2022

High School Diploma -

Hialeah-Miami Lakes Senior High School
Pamela Quezada-Torres