Pamela Raguseo
Staten Island,NY
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Staten Island Hospital. Excelled in maintaining confidentiality, enhancing office efficiency, and providing exceptional support to both clients and colleagues. Skilled in document preparation and organization, with a proven track record of improving processes and fostering positive work environments.
Overview
22
22
years of professional experience
Work History
Secretary
Staten Island Hospital
12.2005 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Registered patients using multiple job applications
- Created , submitted and completed billing for multiple physicians
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and proficiency
- Medical records requests
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Updated spreadsheets and databases to track, analyze, and report on performance and patient data
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Oversaw inventory of office supplies
- Verified and updated patients demographics and insurances
Office Manager
Dr Yvette Abraham
10.2014 - 01.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Checked in patients
- Verified patients insurances
Medical Assistant
Dr Publius Martins
08.2003 - 08.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- EKGs
- Front desk duties including answering phones and insurance authorizations
- Vital signs
Education
Medical Administrative Assistant - Health Administration
Cittone Institute
Edison, NJ06.2003
High School Diploma -
Susan Wagner
Staten Island, NY06.2002
Skills
- Customer service
- Verbal and written communication
- Organization
- Appointment scheduling
- Billing
- Microsoft word & excel
- File management
- Document preparation
- Office administration
- Multi-line phone systems
- Supply restocking
- Spreadsheet management
Timeline
Office Manager
Dr Yvette Abraham
10.2014 - 01.2016
Secretary
Staten Island Hospital
12.2005 - Current
Medical Assistant
Dr Publius Martins
08.2003 - 08.2007
Medical Administrative Assistant - Health Administration
Cittone Institute
High School Diploma -
Susan Wagner
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