Pamela Rambough
Meridian,ID
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bsu Tv
Boise, ID
09.2022 - 11.2024
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Coordinated with sales and catering teams to understand event requirements and client needs.
- Used clear communication to relay food and drink orders to kitchen staff.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Resolved guest complaints to maintain complete customer satisfaction.
- Monitored guest satisfaction levels throughout event duration.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Oversaw inventory management, including equipment and linens, to meet event specifications.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Manager
Pikes Pine Isle
Three Lakes, WI
07.2019 - 01.2021
- Organized and laid out buffet equipment, food displays, and other items.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Ensured adherence to health codes and regulations during food preparation and service.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
General Manager
DRG- Wild Salsa
Dallas, TX
04.2017 - 07.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Collaborated closely with catering managers on upcoming events and their needs.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Processed cash and credit card payments accurately and efficiently.
Catering Assistant
Guckenheimer
Dallas, TX
02.2016 - 02.2017
- Prepared food items according to recipes and instructions.
- Reviewed number of utensils available to rectify potential mistakes in place setting.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Monitored food temperature during events to ensure food safety.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Filled in for absent workers by performing wide variety of food service work.
- Adhered to all health department regulations regarding food handling and sanitation practices.
Banquet Cook
Fairmont Dallas
Dallas, TX
07.2015 - 06.2016
- Monitored quality control standards for all prepared foods throughout service periods.
- Executed set menus for banquets with cuisine from diverse regions.
- Set up work stations prior to opening to minimize prep time.
- Communicated effectively with banquet staff regarding orders placed by guests during events.
- Trained junior staff members on various cooking techniques such as sautéing, grilling and roasting.
- Stored raw foods and prepared items according to proper safe handling requirements and health code standards.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Organized prep list and coordinated efficient work to be ready for fast-paced banquet cooking operations.
- Organized buffet tables by setting up decoration pieces while ensuring that food is attractively presented.
Education
Associate of Applied Science - Hospitality Management
Colorado Culinary Institute/ At PPCC
Colorado Springs, CO05-2014
Skills
- ServSafe certified
- Focused and disciplined
- High-volume production capability
- Well-tuned palette
- Focus on portion control and cost control
- Inventory management familiarity
- Team leadership
- Customer service
- Guest satisfaction
- Quality assurance
- Service presentation
- Health code compliance
- Conflict resolution
- Employee training
- Time management
- Team motivation techniques
Timeline
Assistant Manager
Bsu Tv
09.2022 - 11.2024
General Manager
Pikes Pine Isle
07.2019 - 01.2021
General Manager
DRG- Wild Salsa
04.2017 - 07.2019
Catering Assistant
Guckenheimer
02.2016 - 02.2017
Banquet Cook
Fairmont Dallas
07.2015 - 06.2016
Associate of Applied Science - Hospitality Management
Colorado Culinary Institute/ At PPCC
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