Pamela Ramdial
Queens,NY
Summary
Experienced in restaurant service for over 5 years, with a deep understanding of the importance of customer care. Honed valuable skills in responsibility, childcare, leadership, and effective customer communication throughout my career. Collaborative and thrive under authority. Highly respected in the workplace for trustworthiness. Consistently punctual, reliable, and dependable.
Overview
25
25
years of professional experience
1
1
Certification
Work History
VIP Hostess
Restaurant Associates A Division of Compass Group
10.2024 - Current
- Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
- Improved team performance by training new VIP Hostesses on company standards, protocols, and best practices.
- Ensured smooth event execution by coordinating with various departments, including security, catering, and entertainment.
- Cultivated a positive work environment by fostering teamwork among colleagues during demanding shifts or events.
- Demonstrated expertise in conflict resolution by addressing customer complaints promptly and professionally.
- Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
- Played an integral role in maintaining safe environments for all guests through strict adherence to safety protocols.
BABY NURSE
ELYSER TRIP
01.2022 - 01.2024
- Time management and punctuality was highly enforced
- Skills applied were housekeeping, childcare and cooking
SALES REPRESENTATIVE
SHERYL’S HAT STORE
01.2019 - 01.2021
- Skills applied were customer service and communication
SERVER AND HOST
FLAMINGO AND MANTRA RESTAURANT AND LOUNGE
03.2018 - 01.2019
- Skills applied were serving tables, management of the restaurant and opening and closing
Hospitality Manager
Island Club Casino
01.2000 - 04.2005
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
Education
CERTIFICATION - NURSING ASSISTANT
NEW YORK INSTITUTE OF HEALTH CAREERS, LLC
01.2024
Certificate - Geriatric Nursing
LONDON INTERNATIONAL COLLEGE, TRINIDAD AND TOBAGO
01.2021
Cosmetology crash course
UNIVERSITY OF THE WEST INDIES, TRINIDAD, W.I
01.2005
Skills
- Venue promotion
- Effective networking
- Exceptional communication
- Discretion and confidentiality
- Reservation management
- VIP handling
- Excellent presentation
- Cleaning and sanitation
- Customer service
- Greeting guests
- Effective multitasking
- Food safety
- Interactive communication skills
- Safe food handling
- Guest engagement
- Phone etiquette
- Guest complaint resolution
- Hospitality service expertise
- Complaint handling
- Food running
- Table setting
- High volume dining
- Table bussing
- Event planning
- Kitchen staff coordination
- Restaurant operations
- Guest seating
- Server support
- Seating arrangements
- Dining area maintenance
- Reservation coordination
- Food station setup
- Ordering procedures
- Reservations management
- Dining room management
- Front-of-house display creation
- Group reservations management
- Dining room oversight
- Seating coordination
- Check payment processing
- Hospitality and accommodation
- Price memorization
- Dining customer service
- Teamwork
- Teamwork and collaboration
- Team player
- Problem-solving
- Warm and friendly
- Time management
- Attention to detail
- Reliable and trustworthy
- Flexible and adaptable
- Professional attitude
- Personable and friendly
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Active listening and communication
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
Organizational skills
Certification
- SECURITY GUARD TRAINING CERTIFICATION
- 16 hours on the job training course for security guards which satisfies the minimum recommended by NEW YORK SECURITY GUARD ADVISORY COUNCIL CONDUCTED BY CONTINUUM SECURITY CONSULTANTS, INC/ AND IS A LICENCED SECURITY GUARD.
Timeline
VIP Hostess
Restaurant Associates A Division of Compass Group
10.2024 - Current
BABY NURSE
ELYSER TRIP
01.2022 - 01.2024
SALES REPRESENTATIVE
SHERYL’S HAT STORE
01.2019 - 01.2021
SERVER AND HOST
FLAMINGO AND MANTRA RESTAURANT AND LOUNGE
03.2018 - 01.2019
Hospitality Manager
Island Club Casino
01.2000 - 04.2005
CERTIFICATION - NURSING ASSISTANT
NEW YORK INSTITUTE OF HEALTH CAREERS, LLC
Certificate - Geriatric Nursing
LONDON INTERNATIONAL COLLEGE, TRINIDAD AND TOBAGO
Cosmetology crash course
UNIVERSITY OF THE WEST INDIES, TRINIDAD, W.I
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