Pamela Rankhorn
Greenbrier,TN
Summary
Proven Office Manager with a track record of enhancing customer loyalty and streamlining operations at JSH Accounting and Tax. Expert in office administration and problem-solving, with a knack for building relationships and maintaining high accuracy. Achieved significant improvements in efficiency and customer satisfaction, showcasing exceptional organizational and teamwork skills.
Overview
26
26
years of professional experience
Work History
Office Manager
JSH Accounting and Tax
05.2024 - 09.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager and Administrative Assistant
Legacy South Builders
05.2022 - 05.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted HR in the Onboarding process of new hires.
- Act as Liaison between Legacy South and contractors / outside vendors who are responsible for building and office maintenance.
- Manage the Accounts Payable email account, corresponding with vendors and responding to payment inquiries.
- Monitoring invoices in progress, ensuring timely resolution of outstanding issues by communicating with project managers.
- Research and confirm Certificate of Insurance (COI) are up to date and adequate for vendor payment.
- Prepare checks for mailing
- Process and distribute incoming mail, and outgoing mail.
- Answer phone calls and Greet clients.
- Monitor and schedule use of Internal meeting rooms.
- Administrative assistant to Both Owners and Senior VP's.
A/R Collection Specialist
Fox Collection Center
11.2004 - 05.2022
- Utilized advanced software tools to efficiently track account statuses and monitor aging reports, enabling proactive intervention when necessary.
- Maintained detailed records of all collection activities, ensuring transparency and accountability within the department.
- Leveraged negotiation skills to secure favorable repayment terms from clients experiencing financial difficulties.
- Reduced delinquency rates by implementing effective collection strategies.
- Applied training and communication strategies to overcome objections.
- Maintained high volume of calls to meet demands of a busy group.
- Trained new team members on scripts, company services and performance strategies.
- Worked in a call center environment handling manual and automatically dialed outbound calls.
- Contacted customers to collect payments via one-time or monthly installments.
- Accessed credit records to evaluate customer histories.
Patient Billing Specialist and Team Lead
Nashville Adjustment Bureau, F.A. Management
08.1998 - 11.2004
- Served as a reliable point-of-contact between patients, healthcare providers, and insurance companies to address any questions or concerns related to medical bills swiftly.
- Assisted in staff training, sharing expertise on best practices in the patient billing process to improve overall team performance.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Collaborated with customers to resolve disputes.
Education
High School Diploma -
Whites Creek High School
Whites Creek, TN05-1994
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Problem analysis and solving
- Teamwork
- Attention to detail and accuracy
- Excellent multi-tasking ability
- Administrative Support
- Relationship Building
Timeline
Office Manager
JSH Accounting and Tax
05.2024 - 09.2024
Office Manager and Administrative Assistant
Legacy South Builders
05.2022 - 05.2024
A/R Collection Specialist
Fox Collection Center
11.2004 - 05.2022
Patient Billing Specialist and Team Lead
Nashville Adjustment Bureau, F.A. Management
08.1998 - 11.2004
High School Diploma -
Whites Creek High School
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