Pamela Ravizee
Mayfield Heights,OH
Summary
Dynamic Health Unit Coordinator with proven expertise in records management and critical thinking abilities, honed at Cleveland Clinic. Excelled in enhancing healthcare workflow coordination and patient care through effective training and HIPAA compliance. Demonstrated professionalism by improving administrative efficiency, showcasing a blend of hard and soft skills essential for high-paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Health Unit Coordinator
Cleveland Clinic
08.2012 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
Secretary
Wanton-Horne Chapel of Peace Funeral Home
01.2006 - 10.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted coworkers and staff members with special tasks on daily basis.
Cashier
Heinens
10.1996 - 04.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certificate - Pharmacy Technology
Remington College
Cleveland, OHSkills
- Records Management
- Professionalism and Ethics
- Critical thinking abilities
- Patient Registration
- HIPAA Compliance Understanding
- Workflow Coordination
- Healthcare Software Knowledge
- Training and Mentoring Abilities
- EMR Updating
- Staff Scheduling
- Decision-Making
- Problem Identification
- Epic Systems
Timeline
Health Unit Coordinator
Cleveland Clinic
08.2012 - Current
Secretary
Wanton-Horne Chapel of Peace Funeral Home
01.2006 - 10.2010
Cashier
Heinens
10.1996 - 04.2001
Certificate - Pharmacy Technology
Remington College
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