PAMELA REED
Pleasant City,OH
Summary
I am a highly organized, detail-oriented, dependable and flexible worker. I am an effective leader, skilled in managing an office as well as 30 plus staff members. I am creative and resourceful, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
Overview
7
7
years of professional experience
Work History
Office Manager
Guernsey County
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Registration Clerk
Southeastern Ohio Regional Medical Center
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Explained form wording to patients to help each understand information required.
- Assisted in processing patient payments via cash, checks and credit cards.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Contributed to the development of departmental goals, objectives, and initiatives related to improving overall patient experience during the registration process.
- Reviewed, processed, and issued application requests for Type registration.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Tracked patient registrations daily, identifying trends and making recommendations for improvements to the registration process.
- Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
- Coordinated with staff to process Type paperwork and direct to appropriate departments.
- Streamlined registration process by implementing efficient data entry and filing systems.
- Participated in continuing education opportunities to stay current on industry best practices and enhance professional skills.
Medical Records Specialist
Southeastern Regional Medical Center
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Maintained patient confidence by keeping patient records information confidential.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Managed electronic medical records for Number patients.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Developed educational materials for staff on proper medical record documentation, enhancing overall accuracy and quality of patient records.
- Established strong relationships with insurance companies and other external partners involved in processing claims or accessing patient information.
- Maintained relationships with medical providers, suppliers, and reporters.
- Implemented a robust document retention policy, ensuring that all legal requirements related to long-term storage were met efficiently while minimizing storage costs for the organization.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Conducted regular reviews of department policies and procedures to ensure alignment with industry best practices and regulatory requirements.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Contributed to strategic planning efforts within the organization, offering insight into best practices for the management of health information systems.
- Streamlined information retrieval processes, developing a comprehensive filing system for physical documents.
- Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
Sales Associate Specialist
OSL Retail Services
08.2023 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Administrative Assistant
Telling Industries
01.2018 - 07.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Inventoried and ordered supplies for office
- Coordinated appointments, meetings and conferences
- Maintained accurate department and customer records
- Organized files, developed spreadsheets, faxed reports and scanned
Education
Bachelor of Arts in Health Administration -
University of Phoenix
05.2021
Associate of Arts in Business Administration And Management -
Zane State College
03.2019
Accounting/Business Management -
Buckeye Career Center
01.2004
High School Diploma in Basic -
Indian Valley High School
01.2001
Skills
- Payroll
- Billing
- Office Management
- Excel
- Microsoft
- Daily Office Duties
- Filing
City
OH
Zip
43772
Street
Pleasant City
Timeline
Sales Associate Specialist
OSL Retail Services
08.2023 - Current
Administrative Assistant
Telling Industries
01.2018 - 07.2021
Office Manager
Guernsey County
Registration Clerk
Southeastern Ohio Regional Medical Center
Medical Records Specialist
Southeastern Regional Medical Center
Bachelor of Arts in Health Administration -
University of Phoenix
Associate of Arts in Business Administration And Management -
Zane State College
Accounting/Business Management -
Buckeye Career Center
High School Diploma in Basic -
Indian Valley High School
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