Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Reed

Cedar Park,TX

Summary

Senior professional with extensive experience in delivering exceptional customer service. Proven ability to build rapport through active listening and understanding customer needs. Achieved high rates of one-call resolution, ensuring efficient and effective service delivery.

Overview

4
4
years of professional experience

Work History

Senior Customer Service Representative

Proven Plumbing and Air
Cedar Park, Texas
06.2023 - 09.2025
  • Created comprehensive reports to support strategic decision-making processes.
    Processed credit card payments accurately, maintaining transaction records.
    Posted daily payments and collected overdue accounts efficiently.
    Implemented customer retention strategies that enhanced loyalty and engagement.
    Analyzed customer needs to tailor services for improved satisfaction.
    Utilized Service Titan software to optimize customer relationship management.
    Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
    Managed challenging customer interactions with empathy and professionalism.

Customer Service Representative

Reliant Pumbing
Lakeway , tx
02.2023 - 06.2023
  • Promoted high customer communication for established and new
    customers. Answering incoming calls, emails and chats using Service Titan
    software.
    Providing customers with confidence in services provided by the company.
    Communication with technicians in the field updating job status and
    customer requests.
    Dispatching technicians to next job.
    Enter supply/material receipts in Service Titan attaching to appropriate
    jobs.


Office Manager

My Team Home and Commercial Services
Cedar Park, Texas
11.2021 - 05.2023
  • Managed daily office operations and ensured efficient workflow.
  • Coordinated schedules and appointments for team members and clients.
  • Assisted in onboarding new employees and organizing training sessions.
  • Oversaw vendor relationships to ensure quality services and timely deliveries.
  • Supported financial tasks, including invoicing and expense tracking for services provided.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.

Education

High School Diploma -

Leander
Leander, TX

Skills

  • Personable and dedicated Customer Service Representative with extensive experience in HVAC and Plumbing industry
    Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients Motivated to
    maintain customer satisfaction and contribute to company success Articulate, enthusiastic, and results-oriented, with demonstrated passion for building relationships, cultivating partnerships, and growing businesses

Timeline

Senior Customer Service Representative

Proven Plumbing and Air
06.2023 - 09.2025

Customer Service Representative

Reliant Pumbing
02.2023 - 06.2023

Office Manager

My Team Home and Commercial Services
11.2021 - 05.2023

High School Diploma -

Leander

Similar Profiles

CREATE PROFILE
Pamela Reed