Pamela Reitzel
Anaheim
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Results-driven Multi-Unit Manager known for high productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and operational optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across multiple units. Committed to leveraging these skills to drive success and achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Multi-Unit Manager
H&R Block
Orange County
09.2021 - 04.2025
- Seasonal position (October–May)
- Facilitated teamwork across workplace by promoting collaboration and clear communication.
- Delegated tasks to staff, establishing priorities and performance objectives.
- Addressed customer inquiries and escalated complaints requiring management intervention.
- Evaluated team and individual performance, identifying areas for enhancement.
- Maintained accurate records of employee attendance and HR documentation as required.
- Assigned projects and monitored personnel performance to ensure goal achievement.
- Reviewed employee performance, offering feedback and coaching to enhance outcomes.
- Recruited and trained new hires to fulfill job specification
District Sales Manager
Sprit Halloween
Orange County
07.2021 - 11.2024
- Seasonal Position (July-November).
- Supported sales team in achieving growth objectives through targeted development initiatives.
- Compiled daily reports detailing sales activities, successes, and areas for improvement.
- Led and coached team members to successfully meet revenue goals.
- Trained sales staff in customer relations, service, and product placement strategies.
- Facilitated collaboration among team members to enhance overall performance.
- Maintained payroll budgets to effectively schedule resources based on business needs.
- Delivered exceptional service in face-to-face and phone interactions with customers.
Promotions Manager
The Vitamin Shoppe
Orange County
04.2018 - 01.2020
- Planned trade shows and other events related to the company's products and services.
- Developed and implemented promotional campaigns to increase brand awareness.
- Saved money by cultivating vendor rapport to generate cost-saving supply ordering.
- Coordinated with vendors to acquire necessary supplies for promotional activities.
- Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.
- Gathered and evaluated promotional data to improve future planning.
Store Manager/Field Training Manager
The Vitamin Shoppe
Orange County
11.2011 - 04.2018
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Maintained accurate records of employee performance reviews.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits
- Worked effectively in team environments to make the workplace more productive.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Some College (No Degree) - Business
Fullerton College
Fullerton, CASkills
- Team building
- Employee training
- Performance management
- Sales growth
- Inventory management
- Customer service
- Payroll administration
- Collaboration skills
- Team development
- Decision-making
- Performance evaluation
- Customer relations
- Brand management
- Problem-solving aptitude
- Goal setting
- Active listening
- Plan projects
Accomplishments
- Sales award-Sprit Halloween 2023
- Regional Sales Associate-The Vitamin Shoppe 2018
References
References available upon request.
Timeline
Multi-Unit Manager
H&R Block
09.2021 - 04.2025
District Sales Manager
Sprit Halloween
07.2021 - 11.2024
Promotions Manager
The Vitamin Shoppe
04.2018 - 01.2020
Store Manager/Field Training Manager
The Vitamin Shoppe
11.2011 - 04.2018
Some College (No Degree) - Business
Fullerton College
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