Pamela Reynolds
300 Camellia Lane Simpsonville,SC
Summary
Results-driven Sales and Service Team Leader known for highly productive and efficient task completion. Specialize in customer relationship management, strategic sales planning, and team motivation. Excel in communication, leadership, and problem-solving to enhance team performance and achieve sales targets. Committed to driving success through effective service delivery and operational excellence.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Esthetic Instructor
Kenneth Shuler School of Cosmetology
Greenville, SC
03.2024 - Current
- Planned instruction to achieve objectives based on student needs, and established curriculum.
- Created a positive learning environment by establishing open communication with students and staff.
- Implemented effective lesson plans and demonstrations.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Acknowledged by director for increased student productivity in their clinical services and product sales.
- Maintained safety and sanitation guidelines with students in practical and clinical rooms.
Salon Manager and Licensed Beauty Advisor
Sephora
Greenville, SC
01.2021 - 03.2024
- Top sales producer with the highest sales per hour, and client bookings.
- Recognized leader for positive customer feedback in the regional district for outstanding customer service.
- Created and maintained clientele, performing hydrotherapy facials, makeup applications, and waxing services.
- Implemented policies and procedures to ensure that safety and sanitation standards are met in the salon.
- Managed and motivated LBAs to achieve sales goals.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
Esthetician and Makeup Artist
Ulta Beauty
Greer, SC
05.2018 - 12.2020
- 63% customer conversion from floor to facial services.
- Established facial clientele with a 40% rebooking of services.
- Certified Dermalogica Expert.
- Recommended personalized skincare services and home routines after providing client consultation.
- Implemented safety and sanitation procedures in the treatment room.
- Performed various facial treatments, chemical peels, microdermabrasion, lash application, facial waxing and make-up application.
Lancome Beauty Advisor
Macys Department Store
Greenville, SC
05.2016 - 03.2018
- Recognized by management for providing exceptional customer service and sales.
- Improved customer productivity doubling sales from the previous year and exceeding sales goals.
- Skincare and makeup application services.
- Coordinated special events to drive sales.
Esthetician
Soulace Day Spa
Simpsonville, SC
09.2015 - 05.2016
- Performed rejuvenation facials and waxing services while offering upgrades.
- Increased client loyalty by selling exclusive skin care products for personal care.
- Adhered to safety and sanitation guidelines while maintaining clean treatment rooms.
Front Desk, Insurance Coordinator and Esthetician
Five Forks Dental Care and Bella Vita Spa
Simpsonville, SC
09.2008 - 09.2015
- Managed client check-in and check-out procedures, appointments and payments, and all patient communications.
- Insurance claim filing, accounts receivable and problem resolution.
- Scheduled patient treatment plans.
- Communication with insurance providers to determine benefits and eligibility.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote safety.
- Established spa clientele performing therapeutic, sculpting, and resurfacing facial and body treatments.
- Sold medical-grade skincare to spa clients for at-home use.
Esthetician
Living Well Day Spa
Simpsonville, SC
08.2006 - 06.2008
Esthetician
Working Women Health Club and Day Spa
Greenville, SC
01.2000 - 08.2006
Lancome Counter Manager and Fragrance Manager
Parisian Department Store
Mobile. AL, Greenville, SC
06.1984 - 07.1999
Education
Esthetics Instructor - Methods of Teaching Certification
Premier Online
Greenville,SC07-2023
Esthetician - Esthetic Diploma
Esthetics International
Columbia, SC12.1999
Continuing Education
Skills
- Retail Sales and Management
- Outstanding Customer Service and Communication
- Experienced Skincare Therapist
- Professional Work Ethics
- Business and Administration Skills
- Positive Attitude
- Teamwork
- Staff Training and Development
- Planning and Coordination
- Passion for the Beauty Industry
Certification
- SC Board of Cosmetology Instructor License #34782
- SC Board of Cosmetology Esthetic License #1425
- Lancome Presidents Circle Award 1994-1995
- Makeup Artist for Jr Miss America Pageant Fashion Show 1994
- Makeup Artist for Commercial Shoot 2002
- Lancome Ecole Certification 2016
- Dermalogica Certified Specialist 2019
- Dermalogica Certified Expert 2019-2025
- Ulta Beauty Core Value Award for 63% Conversion 2019
- Dermalogica Clean Touch Certified 2020
- Cidesco Sanitation and Sterilization Certification 2020
- Milady Infectious Disease Control Certification 2020-2025
Timeline
Esthetic Instructor
Kenneth Shuler School of Cosmetology
03.2024 - Current
Salon Manager and Licensed Beauty Advisor
Sephora
01.2021 - 03.2024
Esthetician and Makeup Artist
Ulta Beauty
05.2018 - 12.2020
Lancome Beauty Advisor
Macys Department Store
05.2016 - 03.2018
Esthetician
Soulace Day Spa
09.2015 - 05.2016
Front Desk, Insurance Coordinator and Esthetician
Five Forks Dental Care and Bella Vita Spa
09.2008 - 09.2015
Esthetician
Living Well Day Spa
08.2006 - 06.2008
Esthetician
Working Women Health Club and Day Spa
01.2000 - 08.2006
Lancome Counter Manager and Fragrance Manager
Parisian Department Store
06.1984 - 07.1999
Esthetics Instructor - Methods of Teaching Certification
Premier Online
Esthetician - Esthetic Diploma
Esthetics International
Continuing Education