Pamela Reynolds
Clinton,Wisconsin
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective conflict resolution and attention to detail. Adept at collaborating with teams to streamline operations, ensuring efficient service delivery and fostering loyalty among clients.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
Branson West, MO
11.2023 - 04.2024
- Processed customer transactions accurately using point-of-sale (POS) systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Handled cash, credit, and check payments while ensuring transaction security.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Participated in inventory management by restocking shelves as needed.
- Adapted quickly to changes in store policies and procedures for improved service delivery.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Lessee Sales Processor
Wheels,Inc
04.2020 - 11.2023
- Processed customer orders efficiently using inventory management systems.
- Collaborated with team members to streamline workflow and reduce processing times.
- Maintained accurate records of transactions and inventory levels for auditing purposes.
- Identified process inefficiencies and implemented solutions to enhance productivity.
- Coordinated with suppliers to resolve issues related to order fulfillment and delivery schedules.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
Front Desk Receptionist /Dental Treatment Coordinator
Dr Nicole S. Kott - Highland Medical Center
05.2014 - 04.2020
- Managed patient check-in and scheduling, ensuring efficient front desk operations.
- Facilitated effective communication between patients and healthcare professionals.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated appointment reminders to enhance patient attendance rates.
- Trained new staff on front desk procedures and best practices for efficiency.
- Implemented process improvements that streamlined administrative workflows at the front desk.
- Oversaw inventory management of office supplies, ensuring readiness for daily operations.
- Coordinated patient scheduling and treatment plans to optimize operational efficiency.
- Educated patients on procedures, insurance options, and financing solutions for dental care.
- Streamlined appointment confirmation processes to reduce no-show rates significantly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
- Cash handling
Timeline
Cashier
Walmart
11.2023 - 04.2024
Lessee Sales Processor
Wheels,Inc
04.2020 - 11.2023
Front Desk Receptionist /Dental Treatment Coordinator
Dr Nicole S. Kott - Highland Medical Center
05.2014 - 04.2020