Pamela Reynolds

• Working Hedis projects, Retrieval
• QSHR, Citrix, Excel in area of retrieval of Medical Records as well as intake.
• Fax Manager
• Download portals such as sharefiles, CIOX,MRO etc. put records into project after naming them correctly.
• Secure messages
• Training and onboarding contractors.
• Webex meetings to train
• Improved program efficiency by streamlining processes and implementing automation tools.
• Worked remote - contractor and was hired on as full-time employee

• Developed relationships with healthcare providers to sustain strong referral pipeline.
• Worked as liaison between corporate and clinic
• Worked with Workman's Comp for corporate employees
• Worked with ECW front and back when needs arrived
• Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
• Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with senior physicians.
• Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
• Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
• Check all patient's in, Heavy phones, Verify Insurance, Prior- Authorizations, Referrals.
• Achieved departmental goals by developing and executing strategic plans and performance metrics
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery

• Opened new office, signed up patients for concierge, Entering charges, payments, and balancing.
• Generate and mail out monthly and yearly statements for Retainer fee, daily reports.
• Collecting co-pays and cash from patients, getting authorization on credit cards, check patients in and out.
• Scheduled patients appointments and physicals.
• Calling in prescriptions and taking vitals and ordering procedures.
• Pre-certifications, prior authorization, referrals
• Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
• Earned reputation for good attendance and hard work.
• Scheduled procedures, MRI, CT, etc.
• Improved operations by working with team members and customers to find workable solutions.
• Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours
• Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.

TriStar

• Surgery Scheduler, pre-op, post-op and follow up visits
• Pre-certifications and prior authorizations, verifying Insurance
• Explaining medications and safety regulations to patients
  
• Roomed Patients, assist with procedures, schedule all surgeries, pre-certification, prior authorizations, calling in medications.
• Travel between offices and set up and meet all needs of my provider.
• Check patients in and out when needed.
• Work in allergy clinic, giving allergy injections.
• EMR, Blood draw, triaging, autoclave, vitals and many other MA duties.
• Worked with Prime Suite and Phressia
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents

• Traveled and opened new offices, hiring, training new staff members
• Coached employees with new policies.
• Handling patient problems along with billing and insurance questions.
• Worked as liaison between corporate and providers.
• Efficient in fast paced environment managing multiple priorities
• Prioritization of individual and office tasks
• Assisted with biopsies, numbing, Mohs surgery, surgery, assisted in all procedures, writing scripts, pre-certification, medication prior authorizations, calling in medications.
• Scheduled all surgeries.
• Assisted with all cosmetics and setting up for laser.
• Worked with NextGen EMR software.

• In charge of ordering, scheduling patient procedures, making schedules, phones, faxing.
• Assisting doctors with procedures.
• Clinical supervisor of Opti-Fast program.
• Patient confidentiality and organizing Opti-fast program.
• Triaging, operating CBC machine holter monitors, BP, injections, autoclave, vitals, blood draw, ear irrigations, EKGs.