Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Pamela Rhodes

Alcove,NY

Summary

Strong Nursing leader bringing 40 years of hands-on experience in nursing and health administration. Excellent at identifying opportunities for clinical quality improvement and building lasting relationships with patients and the team providing patient care. Building a team that understands the mission and suports the goals of quality healthcare is the best possible outcome for patients and fufilling to a very challenged profession. I am confident in my skills through relationship building, clear communication, eliciting responses, setting quality goal.

Overview

1
1
Certification

Work History

Chief Nursing Officer

Nuvance Health
Rhinebeck , NY
08/01/11 - 10/30/23
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Facilitated interdisciplinary collaboration among teams across the health system.
  • Directed, supervised and evaluated nursing staff and ancillary staff.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Collaborated with other healthcare professionals to develop innovative approaches to deliver evidence-based care. Evaluated outcomes and revised as needed to meet goals.
  • Maintained records management system to process personnel information and produce reports.
  • Called upon staff members to discuss patient care and treatment.
  • Enforced disease prevention protocols among staff members, patients and visitors.
  • Participated in organizational committees focused on improving nurse engagement, patient experience and overall quality of care.
  • Identified opportunities for cost savings through improved efficiency in processes related to nursing operations.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Implemented systems for tracking progress towards goals set by the organization's strategic plan.
  • Promoted an environment that values diversity, inclusion and respect for all individuals.
  • Engaged in local community outreach activities aimed at increasing public awareness about health topics relevant to the organization's mission.
  • Represented the organization at conferences, seminars and other events related to nursing practice.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Managed team of 0ver 300 FTEs including RNs and Patient Care Techs..
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Conducted regular meetings with team members to discuss challenges and opportunities related to patient care.
  • Assessed current staffing levels against projected needs based on census data and made recommendations accordingly. Developed the NYS required staffing grid for our hospital based on optimal nurse patient ratios.
  • Investigated incidents involving patients or staff members according to established protocols.
  • Advised senior management on issues related to nursing operations, policy implementation and regulatory compliance.
  • Monitored nursing staff performance to ensure compliance with professional standards.
  • Established resource allocation procedures and investigated complaints registered by patients and family members.
  • Created and implemented staff schedules and provided quality nursing care to patients.
  • Created policies, procedures and standards for nursing practice.
  • Answered questions and addressed concerns from employees promptly through email, phone and in person.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and integrated new nursing protocols designed to improve patient outcomes while minimizing medical errors.
  • Oversaw patient recordkeeping and regulatory compliance programs.
  • Communicated with patients with compassion while keeping medical information private.
  • Analyzed data from various sources such as surveys, metrics and reports to identify areas needing improvement in patient satisfaction or outcomes.
  • Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
  • Oversaw the budgeting process for all nursing departments within the organization.
  • Provided leadership in the development of clinical programs, including recruitment, retention and succession planning initiatives.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Recruited, interviewed, hired and coached employees and promoted high level of care quality to patients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Developed and implemented strategies to improve patient care quality and safety.
  • Explained policies, procedures and services to patients.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.

Director of Maternal Child Health

Northern Dutchess Hospital
Rhinebeck, NY
03/03/03 - 07/31/12
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Implemented and prepared comprehensive business plans to expand business.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Guided and motivated staff to drive maximum performance.
  • Generated reports to review data and issue corrective actions for improvements.
  • Recruited, hired, and trained employees on operations and performance expectations.
  • Supported work-life balance to improve staff morale.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Researched and negotiated pricing to reduce cost of equipment and supplies.
  • Identified opportunities for improvement in operational performance metrics.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Delegated work to staff, setting priorities and goals.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Served as a public spokesperson at industry events or conferences.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Assessed employee performance against established benchmarks or targets.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Recommended corrective actions to conform to quality specifications.
  • Met with stakeholders to address issues and implement solutions.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.
  • Managed budgeting and financial planning processes for the organization.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Worked with department managers to formulate annual budgets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Leveraged market knowledge and studied competitive landscape to drive revenue.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Coordinated resources across departments to maximize productivity levels.
  • Planned and implemented strategies to grow revenue.
  • Drafted mission and vision statements to outline objectives and motivate employees.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Formed and sustained strategic relationships with clients.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cultivated and maintained relationships to promote positive work culture.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Collaborated with others to discuss new opportunities.
  • Understood and followed oral and written directions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Master of Science - Healthcare Administration

St Joseph's College of Maine
Standish, ME
05-2011

Skills

  • Strategic Planning
  • Regulatory Compliance
  • Recruitment and Staffing
  • Staff Mentoring and Coaching

Certification

  • Nurse Executive Certification ANCC
  • NYS Professional Registered Nurse license #285617

Affiliations

  • Advisory Board Member of the Ulster County Office of the Aging

Timeline

Chief Nursing Officer

Nuvance Health
08/01/11 - 10/30/23

Director of Maternal Child Health

Northern Dutchess Hospital
03/03/03 - 07/31/12

Master of Science - Healthcare Administration

St Joseph's College of Maine

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Pamela Rhodes