Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Rice

Clyde,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Developmental Support Professional

FLDDSO
Rose, NY
08.2006 - Current
  • Guided developmentally disabled adults through customized day programs.
  • Taught and assisted with cooking and light housekeeping.
  • Provided and assisted with personal care and hygiene.
  • Created healthy and engaging home for people with intellectual disabilities.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Promoted and advocated for health and wellness of people supported.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Payroll Clerk

Emerald Payroll
Auburn, New York
04.2005 - 11.2005
  • Maintained payroll information by calculating, collecting and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments.
  • Managed payroll data entry and processing for 100 employees to comply with predetermined company guidelines.
  • Adjusted employee tax status along with information regarding withholding.

Field Radio Operator

United States Marine Corps
08.1984 - 10.1985
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Maintained accurate documentation of messages transmitted and received.
  • Identified and obtained bearings of signal sources through use of direction-finding procedures.
  • Put together and configured antennas, power sources and other equipment to establish communications.
  • Followed schedules and procedures for changing frequencies and cryptographic codes.
  • Passed along phone messages and maintained records.
  • Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.

Education

Associates in Applied Science - Accounting

Cayuga Community College
Auburn, NY
06.2004

Bismark High School
Bismark, ND
05.1983

Skills

  • Cultural Sensitivity
  • Developmental Disabilities
  • Customer Service
  • Systemic Therapy
  • Mental Health Support
  • Clinical Standards
  • Home Health Care
  • Medical History
  • Office Operations
  • Scheduling Medical Appointments
  • Patient Transport
  • Medical Terminology
  • Recreational Activities
  • Accounts Payable and Accounts Receivable
  • Constructive Feedback
  • Vital Assessments
  • Observational Skills
  • Wages and Deduction Calculation
  • Biweekly Payroll Management
  • Math Skills
  • Excel Proficiency
  • Tax Law Compliance
  • Computer Competency
  • Professional Relationships
  • Data Entry
  • Medical Records Management
  • Individual Service Plans
  • HIPAA Requirements

Timeline

Developmental Support Professional

FLDDSO
08.2006 - Current

Payroll Clerk

Emerald Payroll
04.2005 - 11.2005

Field Radio Operator

United States Marine Corps
08.1984 - 10.1985

Associates in Applied Science - Accounting

Cayuga Community College

Bismark High School

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Pamela Rice