Pamela Ridl
Scottsville,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
PT Supervisor
UPS
Denton, TX
11.2014 - Current
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Dental Insurance Coordinator
Monarch Dental
Lewisville , TX
10.1993 - 08.2010
- Documented file notes clearly and concisely in [Software].
- Administered standard contract benefits to process pending claims for dental benefits.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
- Submitted claims to insurance companies.
- Answered customer questions to maintain high satisfaction levels.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Maintained accounting ledgers by verifying and posting account transactions.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Managed all payments processing, invoicing and collections tasks.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Reviewed legal claims for accuracy and issues.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Maintained historical records by microfilming and filing documents.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Checked claims coding for accuracy with ICD-10 standards.
- Gathered information to produce accounts payable reports for review.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Reconciled financial accounts using [Software program] software.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Education
Associate of Science - Dental Assisting
Washtenaw Community College
Ann Arbor, MISkills
- Strategic Planning
- Business Development
- Operations Management
- Team Building
- Training and Development
- Policy Enforcement
- Training and Mentoring
- Policy and Procedure Development
- Complex Problem-Solving
- Goal-Oriented
- Staff Discipline
- Scheduling
- Customer/Client relations
- Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PT Supervisor
UPS
11.2014 - Current
Dental Insurance Coordinator
Monarch Dental
10.1993 - 08.2010
Associate of Science - Dental Assisting
Washtenaw Community College
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