Pamela Riley Detrick
Cumberland,MD
Summary
Dynamic dining services leader with a proven track record at Chartwells, excelling in financial management and event planning. Achieved a $60K increase in catering sales while fostering strong client relationships. Proficient in menu development and staff training, driving performance improvement and customer satisfaction in high-volume environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director of Dining Services
Chartwells
Frostburg, MD
01.2020 - Current
- Company Overview: Frostburg State University, Frostburg, MD
- 5.7M managed volume
- 110 hourly associates
- 8 salaried managers
- Responsibilities include oversight of: Residential dining, Catering, Concessions, National, and Chartwells’ retail brands, Starbucks, Moe’s, Chick-fil-A, Sushi with Gusto, Grill Nation, Daily Press, College Avenue Subs
- Established goals and objectives for managers and supervisors as part of mentoring process.
- Perform yearly budgeting and weekly forecast of financial performance.
- Reconcile financial statements with the university.
- Maintain effective client and customer rapport for mutually beneficial business relationships.
- Identify client needs and communicate operational progress.
- Demonstrate excellent customer service.
- Frostburg State University, Frostburg, MD
Assistant Director of Dining Services
Chartwells
Frostburg, MD
05.2014 - 01.2020
- Company Overview: Frostburg State University, Frostburg, MD
- Assist with responsibilities for all aspects of dining services.
- Resident dining, retail, catering, conference services and concessions
- Directly responsible for oversite of catering department including: Hiring and training catering manager
- Responsible for large and special catering events, Event sales, planning and execution.
- Menu development
- Assist with planning and execution of all catered events including inauguration, Board of Regents, regional and state government meetings.
- Responsible for catering merchandising standards
- Assist with planning and execution of 6-12 weddings per year.
- Grown catering sales from 520 K to 580 K (60K)
- Supervise up to 50 catering staff.
- Responsible for financial reporting and budgeting
- Mid-Atlantic Region Pillar Award
- Frostburg State University, Frostburg, MD
Catering Manager
Aramark
Frostburg, MD
11.2012 - 05.2014
- Company Overview: Frostburg State University, Frostburg, MD
- Responsible for catering sales at Frostburg State University
- $500 K in catering sales
- Supervised 15 hourly associates.
- Planned all events from initial contact with client to execution of event.
- Acted as liaison between the university event coordinator and Aramark.
- Developed catering menus including those for the President’s office.
- Inputted all contracts in Catertrax – our online catering program.
- Responsible for food cost and labor cost
- Compiled a profit/loss for each large event.
- Catering events for up to 350 people
- Frostburg State University, Frostburg, MD
Food and Beverage Manager
Cumberland Country Club
Cumberland, MD
03.2006 - 10.2012
- Company Overview: Cumberland, MD
- Oversaw daily operations in food and beverage.
- $1M managed volume
- 13 full time hourly associates
- 10 part time associate
- 2 managers
- Planned all events on the property.
- Responsible for all food and beverage budgets
- Responsible for vendor relations
- Managed associates through all human resource functions
- Identified training priorities and implemented employee training program.
- Cumberland, MD
Food and Beverage Manager
Holiday Inn
Cumberland, MD
03.2004 - 03.2006
- Company Overview: Cumberland, MD
- Oversaw all food and beverage operations.
- Restaurant, catering, bar, and kitchen
- Executed catering for up to 350 people.
- Wrote wine lists and all other beverage menus.
- Managed team of 3 salaried managers, 3 hourly supervisors and 30 associates
- Wrote budget for each unit.
- Cumberland, MD
Food Service Manager
Sodexho
Frostburg, MD
03.2003 - 03.2004
- Company Overview: Frostburg State University, Frostburg, MD
- Managed Chesapeake Dining Hall
- 45 employees
- 4 supervisors
- Increased customer satisfaction scores over prior year
- Frostburg State University, Frostburg, MD
Restaurant Manager
Bavarian Inn
Shepherdstown, WV
07.2002 - 03.2003
- Company Overview: Shepherdstown, WV
- Managed 4-star restaurant.
- Responsible for all catering events
- Shepherdstown, WV
Beverage Manager
Rocky Gap Lodge and Golf Resort
Flintsone, MD
01.1999 - 01.2002
- Company Overview: Flintsone, MD
- Managed all bars.
- Lakeside lounge, Signatures Bar and Grill, Caddy Shack, all beverage carts, all in-room units
- Managed aspects of beverage services in the resort – ordering, inventory, distribution.
- Lakeside lounge, Lakeside Restaurant, Signatures Bar and Grill
- Supervised 25 associates.
- Wrote Rocky Gap’s first wine list to be recognized in Wine Spectator’s '100 best wine lists in the United States.'
- Flintsone, MD
Education
Adapt Program -
01.2019
Project Readiness - management training
05.2018
Mass Communication
Frostburg State University
Skills
- Proficient in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, and Publisher)
- Catertrax
- Blackboard
- Menu development
- Financial management
- Catering operations
- Food safety compliance
- Quality assurance
- Staff training
- Customer relationship management
- Event planning
- Problem solving
- Budget forecasting
- Team leadership
- Performance improvement
- Allergy awareness
- ServeSafe manager
- Scheduling staff
Personal Information
Title: Director of Dining Services
Certification
- Adapt Program 2019
- Project Readiness (management training) August 2017 - May 2018
Timeline
Director of Dining Services
Chartwells
01.2020 - Current
Assistant Director of Dining Services
Chartwells
05.2014 - 01.2020
Catering Manager
Aramark
11.2012 - 05.2014
Food and Beverage Manager
Cumberland Country Club
03.2006 - 10.2012
Food and Beverage Manager
Holiday Inn
03.2004 - 03.2006
Food Service Manager
Sodexho
03.2003 - 03.2004
Restaurant Manager
Bavarian Inn
07.2002 - 03.2003
Beverage Manager
Rocky Gap Lodge and Golf Resort
01.1999 - 01.2002
Adapt Program -
Project Readiness - management training
Mass Communication
Frostburg State University
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