Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Rittenhouse

Great Falls,MT

Summary

Experienced in ensuring data accuracy and efficient information processing using office software and strong organizational skills. Maintains high standards of data management to support operational efficiency. Proven track record of reliability and adaptability in fast-paced environments, consistently delivering results under pressure.

Overview

17
17
years of professional experience

Work History

PATIENT SCHEDULER

Pacific Cataract and Laser Institute
08.2020 - 06.2025
  • Accurately enter data into an electronic health system to establish and maintain patient profiles.
  • Effectively coordinate with patients, surgeons, and other doctors’ offices to schedule diagnostic appointments, surgeries, or medical consultations.
  • Interview patients to complete documents, medical histories, and forms, such as intake or insurance forms.
  • Answer telephones and direct calls to appropriate staff.
  • Respond to patient questions and concerns via phone, text, and email.

CERTIFIED PHARMACY TECHNICIAN

Big Sky Managed Care
11.2016 - 07.2020
  • Established and maintained patient profiles and entered prescriptions into system with a high level of accuracy.
  • Collaborated with local healthcare providers to keep patients’ prescriptions up to date.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Maintained and recorded inventory records.
  • Answered telephones, responding to questions or requests.

CERTIFIED PHARMACY TECHNICIAN

Shopko Stores Operating Co. LLC
05.2012 - 11.2016
  • Established patient profiles and entered prescriptions into the system with a high level of accuracy.
  • Helped pharmacist clear problematic prescriptions and addressed customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Resolved issues like third-party billing, computer system and customer service issues.

CUSTOMER SERVICE ASSOCIATE

JCPenney
09.2011 - 04.2012
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Answered a multi-line phone system, responded to inquiries, and transferred calls to correct departments and personnel.
  • Issued receipts and processed refunds, credits, or exchanges.

CASHIER

Ross Stores Inc
11.2010 - 09.2011
  • Processed POS transactions including checks, cash and credit purchases.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered concerns to support positive customer experiences.

PHARMACY TECHNICIAN

Kroger
08.2008 - 10.2010
  • Answered incoming phone calls and addressed questions from patients and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted, measured, and compounded medications following standard procedures.
  • Received and stored incoming supplies, verified quantities against invoices, checked for outdated medications in current inventory, and informed supervisors of stock needs and shortages.
  • Processed POS transactions.

Education

GED -

Douglasville, GA

Skills

  • Proficient in data entry tasks
  • Excellent time management skills
  • Proficient in computer applications
  • Excellent written and verbal communication skills
  • Ability to learn and adapt quickly in a fast-paced environment
  • Strong organizational skills
  • Over 16 years in customer service

Timeline

PATIENT SCHEDULER

Pacific Cataract and Laser Institute
08.2020 - 06.2025

CERTIFIED PHARMACY TECHNICIAN

Big Sky Managed Care
11.2016 - 07.2020

CERTIFIED PHARMACY TECHNICIAN

Shopko Stores Operating Co. LLC
05.2012 - 11.2016

CUSTOMER SERVICE ASSOCIATE

JCPenney
09.2011 - 04.2012

CASHIER

Ross Stores Inc
11.2010 - 09.2011

PHARMACY TECHNICIAN

Kroger
08.2008 - 10.2010

GED -

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