Pamela Rivera
Lansing,MI
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Jars Cannabis
11.2023 - Current
- Train staff consistently to boost the dispensary's performance in sales and service.
- Coordinate supply orders with General Manager.
- Ensured compliance with regulatory processes.
- Minimize loss by adhering to operating procedures in inventory control and workplace safety.
- Facilitate key managerial tasks such as interviewing, training staff, handling discipline procedures and evaluating workforce.
- Support inventory management.
- Provide insights into procedures for optimal compliance.
- Apply POS system insights to boost staff engagement in promotional activities.
- Oversee and implement staff training protocols for superior customer interactions.
- Set objectives and allocate tasks to Retail Representatives and Floor Leads.
- Ensure effective communication and collaboration with the General Manager.
Contact Representative
US Department of the Treasury
09.2022 - 09.2023
- Interpreted and applied relevant sections of basic tax law and regulations.
- Conducted research and analysis on relevant information to address specific issues.
- Advise taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities, and encourage voluntary compliance with tax laws
Transportation Security Officer
US Department of Homeland Security
02.2020 - 09.2022
- Ensured all passengers have valid, authentic proof of identity.
- Facilitated efficient screening with detailed instructions.
- Utilize multiple types of X-Ray equipment.
- Oversee usage compliance for walk-thru metal detector.
- Screen passengers with a handheld metal detector
- Conduct physical bag checks searching for prohibited items
- Execute routine security pat-downs.
- Interact with passengers and answer inquiries
- Perform acting lead duties
- Efficiently run rotations of fellow officers
- Mitigated alarm issues swiftly.
- Provide input to supervisors and managers concerning a variety of human resource matters including employee performance and awards
- Implement security screening procedures in accordance with TSA objectives and directives
- Assist with investigations of incidents and prepare incident reports that convey required information
- Respond to breaches of security and emergency situations
- Train team members, monitor and report on the progress of work
Bartender
Principals Pub
03.2015 - 12.2015
- Reconcile daily transactions
- Manage inventory
- Provide superior service to customers
- Build customer relationships
- Perform opening and closing duties
Server
Village Inn Pizzeria and Sports Bar
01.2013 - 08.2014
- Provided superior service to customers
- Prepped food for daily business
- Take customer orders
- Ensured customer orders were served with high quality and in a timely manner
Store Manager
Happy's Pizza
09.2008 - 07.2012
- Coached employees by providing feedback, and development
- Handled store opening and closing procedures
- Determined staffing need and planned schedule
- Assisted customers and handled customer concerns to ensure satisfaction
- Managed inventory and placed food and drink orders for store as necessary
- Completed bank deposits and cash drops
- Handled employee concerns
Education
Niles North High School
Skokie, ILSkills
- Store Management Experience
- Security
- POS
- Payroll
- Time management
- Office experience
- Customer service
Additional Information
Ability to work independently and in a team environment, Adaptable to change and able to contribute to multiple projects and efforts simultaneously, Excellent organizational, verbal and written communication skills, Knowledge of computer software programs such as Microsoft Word, Excel, and PowerPoint
Timeline
Assistant Store Manager
Jars Cannabis
11.2023 - Current
Contact Representative
US Department of the Treasury
09.2022 - 09.2023
Transportation Security Officer
US Department of Homeland Security
02.2020 - 09.2022
Bartender
Principals Pub
03.2015 - 12.2015
Server
Village Inn Pizzeria and Sports Bar
01.2013 - 08.2014
Store Manager
Happy's Pizza
09.2008 - 07.2012
Niles North High School
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