Pamela Rivera Garcia

E911 Dispatcher

Jeff Davis E911 Center

06.2012 - Current

Promoted a safe community by monitoring multiple radio frequencies for responder updates and relevant information.
Demonstrated empathy and professionalism when interacting with distraught individuals during difficult calls.
Enhanced emergency response times by efficiently prioritizing incoming calls and dispatching appropriate resources.
Assisted in resolving crisis situations with effective communication and coordination among emergency responders.
Supported public safety by accurately entering critical information into computer-aided dispatch systems.
Maintained composure under pressure to effectively address life-threatening situations and provide critical guidance to callers in distress.
Provided essential aid to callers with medical emergencies, offering pre-arrival instructions while awaiting professional assistance.
Upheld high standards of professionalism when representing the department during both routine and crisis situations, earning respect from colleagues and community members alike.
Maintained strict confidentiality when handling sensitive caller information in accordance with applicable laws and regulations.
Collaborated closely with law enforcement, fire departments, and medical services to ensure comprehensive support during emergencies.
Reduced response times for non-emergency services through efficient routing of calls to appropriate agencies as needed.
Optimized response capabilities by staying current on local geography, landmarks, and directional cues to assist callers in identifying their locations.
Developed strong multitasking abilities by managing multiple phone lines, computer screens, and radio channels simultaneously.
Contributed to increased accuracy of location data through diligent verification of caller details during high-stress situations.
Improved team efficiency by participating in ongoing training programs and staying abreast of industry best practices.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.