Pamela Rivero

Healthcare operations and clinical professional driven to improve member experience through collaboration, empathetic listening, problem solving and service excellence. Extensive experience in supporting complex member, provider, and operational issues within the UnitedHealthcare/Optum environment. Recognized for resolving escalated concerns with empathy, conducting detailed research and root cause analysis, and collaborating across departments to remove barriers and improve member experiences. Skilled in quality assurance, process improvement, data analysis, stakeholder engagement, and training. Trusted team player known for building strong relationships, identifying trends, resolving complex issues, and delivering solutions that enhance member experience, service quality, and operational performance.