Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela R. Jackson

Swansea,IL

Summary

HCV Program Director at St. Clair County Housing Authority with strong capabilities in program and budget management. Demonstrated success in staff recruitment and team leadership, ensuring compliance and performance evaluation. Proficient in data analysis and conflict resolution, leading to optimized program effectiveness and improved service delivery.

Overview

36
36
years of professional experience

Work History

HCV Program Director

St. Clair County Housing Authority
Belleville, IL
07.2010 - Current
  • Managed budgeting processes, including creating forecasts and tracking expenses.
  • Provided leadership in developing innovative approaches to meet program goals.
  • Monitored performance metrics to evaluate effectiveness of programs.
  • Ensured compliance with organizational standards and applicable laws and regulations.
  • Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
  • Managed program operations and provided strategic leadership for workers.
  • Hired and developed staff members to collaboratively achieve program goals.
  • Oversaw administrative support staff to facilitate day-to-day program activities.

HCV Program Supervisor

St. Clair County Housing Authority
Belleville, IL
09.2007 - 07.2010
  • Served as liaison between the organization and external partners.
  • Conducted annual performance reviews of staff members.
  • Reviewed data reports related to program outcomes and objectives.
  • Coached staff members on how best to use available resources effectively.
  • Ensured compliance with all applicable laws, regulations, standards and codes of practice.
  • Provided leadership, guidance and supervision to staff members.
  • Monitored budget expenditures in order to maintain fiscal responsibility.
  • Maintained accurate records of program activities and results.
  • Facilitated team meetings to discuss progress on projects and initiatives.
  • Resolved conflicts between staff members in a professional manner.
  • Prepared monthly reports summarizing key metrics related to program activities.
  • Analyzed program effectiveness to optimize workflows.
  • Explained program offerings and requirements to participants and answered related questions.
  • Oversaw the development and distribution of program materials, ensuring quality and accuracy.

Section 8 HCVP Program Manager

St. Clair County Housing Authority
Belleville, IL
09.2006 - 09.2007
  • Responsible for overseeing the routine operation of the Section 8 HCVP Program
  • Monitor the performance of Section 8 staff to ensure the accurate and timely processing of Tenant recertifications, in a manner that is consistent with Federal housing regulations
  • Representing the Department in Supervisory hearings
  • Responsible for maintaining the accuracy of adjustments and payments made to Landlords and Tenants on a monthly basis
  • Resolving concerns and problems for both Tenants and Landlords
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.

Program Development Specialist I Local Rapid Response Coordinator

St. Clair County Intergovernmental Grants Department
04.2002 - 09.2006
  • Established employer contacts, scheduling meetings and workshops to ensure that newly Dislocated Workers received information and tools that were vital to their successful transition from employment to unemployment.
  • Monitored the performance of Local Workforce Investment Act programs and the Federal Trade Act of 2003 ensuring compliance with the U.S. Department of Labor and the State of Illinois' Department of Commerce and Economic Opportunity regulations.
  • Created and maintained monthly status reports on the programs funded by grants made possible through Workforce Investment Act

Case Management Specialist

St. Clair County Intergovernmental Grants Department
04.2002 - 09.2006
  • Provided career counseling to unemployed and underemployed individuals
  • Assisted clients with the selection of vocational training programs that would best provide them with the tools needed to become self-sufficient

Manager Consumer Affairs and Regulatory Compliance

Trans World Airlines
05.1989 - 09.2001
  • Liaison to industry organizations and to the DOT and FAA on issues that pertained to regulatory and disability compliance as required under 14CFR Part 382
  • As ADA/ACAA Committee Chairperson, worked closely with Senior Management, industry leaders, disability rights activists and government officials to develop policies and best practices for the handling of disability related issues that were ultimately adopted by all US carriers.
  • Managed the Customer Relations Department monitoring the delivery of accurate and timely responses to the dissatisfactions and concerns of TWA's customers

Education

Associate -

Southern IL University Edwardsville
01.1981

High School -

Assumption High School
01.1979

Skills

  • Program and budget management
  • Performance evaluation and compliance
  • Staff recruitment and team leadership
  • Process improvement
  • Conflict resolution
  • Data analysis
  • Regulatory compliance

Timeline

HCV Program Director

St. Clair County Housing Authority
07.2010 - Current

HCV Program Supervisor

St. Clair County Housing Authority
09.2007 - 07.2010

Section 8 HCVP Program Manager

St. Clair County Housing Authority
09.2006 - 09.2007

Program Development Specialist I Local Rapid Response Coordinator

St. Clair County Intergovernmental Grants Department
04.2002 - 09.2006

Case Management Specialist

St. Clair County Intergovernmental Grants Department
04.2002 - 09.2006

Manager Consumer Affairs and Regulatory Compliance

Trans World Airlines
05.1989 - 09.2001

Associate -

Southern IL University Edwardsville

High School -

Assumption High School

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Pamela R. Jackson