Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Roanhorse

Albuquerque

Summary

Dynamic automotive professional with a proven track record at Firestone Complete Auto, excelling in customer service and team leadership. Skilled in vehicle inspection and service scheduling, I foster strong client relationships and enhance operational efficiency, resulting in increased repeat business and client satisfaction. Known for empathy and effective communication in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Automotive Service Writer

Morris and Comanche Auto Service
11.2023 - Current


  • Maintained a clean and organized service area, enhancing overall appearance and promoting professionalism.
  • Enhanced service department efficiency by maintaining clear communication with technicians and customers.
  • Advised other service writers on customer issues or mechanical repair problems.
  • Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
  • Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
  • Answered service department phone and responded promptly to questions and messages.
  • Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.

Store Manager

Firestone Complete Auto
01.2015 - 11.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Addressed customer complaints promptly by investigating issues thoroughly and offering satisfactory resolutions when needed.
  • Maintained up-to-date knowledge of automotive products, services, and industry trends to offer informed guidance to both staff and customers.
  • Developed customized solutions for individual clients'' automotive needs, resulting in increased repeat business and client satisfaction ratings.
  • Led team of automotive professionals in providing exceptional customer service and assistance with vehicle maintenance issues.

Lead Tire Technician

Sams Club Tire And Battery
02.2011 - 01.2015
  • Assisted customers in making informed decisions on tire purchases based on their specific vehicle requirements.
  • Streamlined workflow processes to improve overall productivity within the tire department.
  • Coordinated staff scheduling effectively, minimizing overtime costs while maintaining optimal levels of coverage during peak hours.
  • Increased repeat business with exceptional customer service skills and in-depth product knowledge.
  • Diagnosed complex tire issues effectively, providing customers with clear explanations and solutions.
  • Established positive relationships with vendors, negotiating favorable pricing on products and services for the company''s benefit.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.

Education

High School Diploma -

Gallup High School
Gallup, NM
06-2005

Skills

  • Empathy and patience
  • Vehicle inspection
  • Warranty processing
  • Estimating costs
  • Service scheduling
  • Teamwork and collaboration
  • Multitasking
  • Quality control
  • Time management abilities

Timeline

Automotive Service Writer

Morris and Comanche Auto Service
11.2023 - Current

Store Manager

Firestone Complete Auto
01.2015 - 11.2023

Lead Tire Technician

Sams Club Tire And Battery
02.2011 - 01.2015

High School Diploma -

Gallup High School

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Pamela Roanhorse