Pamela Robertson
Gilbert,AZ
Summary
Recognized for exceptional work ethic, commitment to organizational objectives within a changing industry, personal tenacity and independent work habits to act decisively toward a common goal in fast-paced environment. Twenty nine (29) years of experience in a variety of roles and responsibilities within financial institution. Proficient in Microsoft office suite, Excel, Power Point, and SharePoint System knowledge: Itop, workflow, CRS, SVP, Hogan, ICMP, XPM, Lexis Nexis, Innovis, CUSP, Ecar, PEGA, UAR portal, BIX Ability to learn quickly and efficiently new concepts/ideas Organized with a strong aptitude in multi-tasking with attention to details, results-oriented, detailed and time orientated
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Execution Consultant II / Auto Fraud
Wells Fargo Bank, N.A.
01.2023 - 06.2024
- Conduct complex fraud investigations on assigned workflow. Conducted investigations of financial crimes transactions or policy violations
- Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
- Identify opportunities for process improvement by conducting root cause analysis
- Determine areas of strength or business execution opportunity within defined scope of work
- Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
- Utilize independent judgement to guide moderate risk deliverables
- Present recommendations to develop, implement and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
- Exercise independent judgement and provide guidance in diverse support functions and operations for a single business group within a line of business
- Collaborate and consult with leaders and executive management
- Created and complied multiple reports for business and technology partners
- Work direction to less experienced Strategy and execution staff.
Operational Risk Consultant III / Auto Fraud
Wells Fargo Bank, N.A.
01.2020 - 01.2023
- Assigned daily workflow for fraud investigations, first party fraud, true name ID theft, dealer fraud, elder financial abuse and other fraud related claims
- Credible challenge review, facilitated and presented to upper management and across the Auto business line.
- Evaluated daily workflow, conducted audits, ensured business practices, policies and procedures and regulatory requirements were being met
- Prepared management reporting of compliance monitoring regulations, resolved issues and addressed deficiencies
- Coordinated regular meetings with staff, management and business partners within the Direct Auto platform
- Responsible for training new hires on policies and procedures along with continual training
- Conducted regular meetings with Underwriting, Fulfillment and Compliance to update shared procedures to assist with potential fraudulent issues
- Verified dealerships, recognized trends and reported any issues to appropriate channels for action to be taken
- Monitored and prepared responses to Office of the President issues within a timely manner including responding to customers
- Responsible for implementing and monitoring risk-based programs to identify any operational risk that arises from inadequate processes while maintaining a balance within the business for risk and controls
- Designed and developed testing strategies to evaluate the adequacy and effectiveness of policies, procedures, processes, systems and its controls
- Assisted with production issue identified and drove timely resolution by mitigating both internal and external customer impacts
- Redesigned legal and compliance letters that were required to be sent to customers.
Operation Risk Consultant II / Auto Fraud
Wells Fargo Bank, N.A.
01.2001 - 01.2020
- Certified Financial Crimes Investigator
- Assigned daily workflow to handle complex fraud investigations for auto line of business.
- Complete root cause analysis and credible challenge review. Facilitated and presented in meetings across line of business
- Developed, implemented, and oversaw the compliance programs to ensure the business met all applicable laws and regulations
- Evaluated daily workflow, conducted audits, ensured business practices, policies and procedures and regulatory requirements were being met
- Prepared management reporting of compliance monitoring regulations, resolved issues and addressed deficiencies
- Coordinated regular meetings with staff, management and business partners within the Direct Auto platform
- Responsible for training new hires on policies and procedures along with continual training
- Conducted regular meetings with Underwriting, Fulfillment and Compliance to update shared procedures to assist with potential fraudulent issues
- Verified dealerships, recognized trends and reported any issues to appropriate channels for action to be taken
- Monitored and prepared responses to Office of the President issues within a timely manner including responding to customers
- Responsible for implementing and monitoring risk-based programs to identify any operational risk that arises from inadequate processes while maintaining a balance within the business for risk and controls
- Designed and developed testing strategies to evaluate the adequacy and effectiveness of policies, procedures, processes, systems and its controls
- Assisted with production issue identified and drove timely resolution by mitigating both internal and external customer impacts
- Facilitated offsite training and developmentcilitated and delivered.
Education
GED -
Chaparral High School
Scottsdale, AZ05.1989
Skills
Experience investigating, writing and filing Unusual Activity Reports UARs
Ability to take initiative and wok independently with minimal supervision in a structured environment
Ability to execute in a fast paced, high demand environment while balancing multiple priorities
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Strong time management skills and ability to meet deadlines
Advanced Microsoft Office (Word, Excel and Outlook) skills
Certification
Certified Financial Crimes Investigator CFCI 2015-2018
Timeline
Business Execution Consultant II / Auto Fraud
Wells Fargo Bank, N.A.
01.2023 - 06.2024
Operational Risk Consultant III / Auto Fraud
Wells Fargo Bank, N.A.
01.2020 - 01.2023
Operation Risk Consultant II / Auto Fraud
Wells Fargo Bank, N.A.
01.2001 - 01.2020
GED -
Chaparral High School
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