Pamela Robertson
Leola,PA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
20
20
years of professional experience
Work History
Housekeeping and Laundry Attendant
Hotel Rock Lititz
Lititz, PA
10.2022 - 11.2024
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Replenished amenities such as soaps, shampoos and toiletries in guest rooms.
- Checked inventory of cleaning supplies and ordered more when needed.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reported any maintenance issues to the manager immediately for resolution.
- Maintained an organized supply closet ensuring that all materials were labeled correctly.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Keyholder Manager
Dollar General
Leola, PA
10.2021 - 10.2022
- Directed and supervised staff performance.
- Handled customer inquiries and complaints with professionalism and patience.
- Counted and balanced registers.
- Provided excellent customer service by responding promptly to inquiries or requests.
- Completed various administrative tasks such as filing documents, answering phone calls and updating databases.
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Organized and maintained inventory levels by reordering merchandise when necessary.
- Maintained cleanliness of the store premises including dusting shelves, mopping floors and organizing displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Used Point of Sale register system to complete transactions.
- Trained, managed and motivated employees to promote professional skill development.
Salon Manager
Generations Salon Services
Lancaster, PA
02.2005 - 08.2015
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Handled staff development, budgeting and supply ordering.
- Ensured compliance with state regulations regarding cosmetology practices.
- During tenure, hired, developed, and managed many staff.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Addressed customer problems quickly and according to service standards.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Resolved customer complaints regarding worker performance or services rendered.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Recruited, hired, evaluated and disciplined service staff members.
- Negotiated contracts with vendors for supplies, equipment, and other resources necessary for daily operations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Massage Therapy
Lancaster School of Therapeutic Bodywork
Lancaster, PA04-2005
Cosmetology
Academy of Cosmetology
Erie, PA08-2003
Skills
- Initiative-taking
- Room inspections
- Restocking supplies
- Mopping and sweeping
- Cleaning techniques
- Sanitization procedures
- Chemical handling
- Cart management
- Sorting and washing laundry
- Vacuuming and sweeping
- Guest relations
- Daily room inspections
- Merchandise stocking
- Punctual and reliable
- Cash register operation
- Manager support
- Cashier training
- Store opening and closing
- Money handling
- Product knowledge
- Attention to detail
- Procedure enforcement
- POS system proficiency
- Customer service
- Clear communication
- Heavy lifting
- Time management
References
References available upon request.
Timeline
Housekeeping and Laundry Attendant
Hotel Rock Lititz
10.2022 - 11.2024
Keyholder Manager
Dollar General
10.2021 - 10.2022
Salon Manager
Generations Salon Services
02.2005 - 08.2015
Massage Therapy
Lancaster School of Therapeutic Bodywork
Cosmetology
Academy of Cosmetology