Pamela Robertson
Beaumont
Summary
Dedicated Customer Service Representative with 5½ years of call center and customer support experience, skilled in handling high-volume calls, documenting interactions, and resolving complex issues with empathy and professionalism. Experienced in assisting customers with sensitive matters, maintaining accurate records, and ensuring compliance while delivering exceptional service. Strong ability to communicate clearly, multitask effectively, and provide reliable support in a remote environment.
Overview
26
26
years of professional experience
Work History
Retention Specialist / Call Center
Focus Services
04.2024 - 09.2025
- Assisted Spectrum customers with account management, service changes, and retention solutions.
- Created new accounts and supported seamless onboarding for new customers.
- Handled billing issues, disconnections, and transfer of services to new locations.
- Utilized objection handling and solution selling to retain customers and reduce cancellations.
- Provided sales support, completed data entry, and maintained detailed trackers to ensure accuracy.
Prayer Partner / Call Center
Trinity Broadcasting Network
03.2019 - 05.2023
- Supported callers with empathy and professionalism, assisting up to 100 individuals daily.
- Handled sensitive conversations, from overwhelming life situations to suicidal thoughts.
- Responded to emails and voicemails while documenting interactions in internal systems.
- Completed training in cybersecurity to ensure compliance and data protection.
Operations Associate
Adecco Staffing / Corning
09.2016 - 06.2017
- Inspected machine parts following MPI guidelines and documented results.
- Weighed, audited, and entered accurate data into systems.
- Verified documentation to ensure compliance with company standards.
Pledge Taker / Call Center
Cornerstone Staffing / Daysar Television
02.2015 - 10.2015
- Assisted callers with pledge donations, processing up to 100 calls daily.
- Transferred calls and entered donor information into company systems.
- Delivered excellent customer service while supporting fundraising efforts.
Level II Technician
Touchstone Wireless LP
08.2008 - 01.2010
- Performed troubleshooting, cosmetic inspections, and soldering repairs on mobile devices.
- Conducted final function tests and replaced components as needed.
- Accurately documented repairs and updates in company systems.
QA I & II / Level II Technician
C Work Wireless
04.2007 - 08.2008
- Inspected work performed by technicians to ensure quality and compliance.
- Repaired and inspected electronic components using advanced soldering skills.
- Entered accurate inspection results into company systems.
Fragrance Associate
Dillard
10.2000 - 06.2001
- Maintained inventory, performed sales transactions, and provided customer service.
- Attended training sessions to strengthen product knowledge and sales effectiveness.
Collections Representative
Associate Credit Card Services
05.2000 - 06.2000
- Collected overdue balances and set up payment plans following training program completion.
Leasing Agent
Contract Consultants
01.2000 - 05.2000
- Assisted tenants with rent payments, verifications, filing, and invoice processing.
Education
Diploma -
French High School
05.1984
BA - Business Administration, Human Resources
DeVry University
Certificate - undefined
Business Assistant Center
06.2005
Skills
- Customer Service & Support (Phone, Email, Chat)
- Complaint Resolution & Problem-Solving
- Data Entry & Record Maintenance
- Account Management & Documentation
- Compliance & Confidentiality (Sensitive Data)
- Active Listening & Empathy
- Strong Written & Verbal Communication
- Time Management & Dependability
- Typing 35 WPM & Multitasking
- Remote Work Efficiency & Technology Proficiency
Accomplishments
- Recognized frequently for achieving sales goals of high-end products.
- Known for the ability to comfort, encourage, and positively impact others.
- Chosen by leadership to ensure Quality Control by inspecting coworkers’ work.
- Selected by leadership to perform audits due to strong work ethic and attention to detail.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retention Specialist / Call Center
Focus Services
04.2024 - 09.2025
Prayer Partner / Call Center
Trinity Broadcasting Network
03.2019 - 05.2023
Operations Associate
Adecco Staffing / Corning
09.2016 - 06.2017
Pledge Taker / Call Center
Cornerstone Staffing / Daysar Television
02.2015 - 10.2015
Level II Technician
Touchstone Wireless LP
08.2008 - 01.2010
QA I & II / Level II Technician
C Work Wireless
04.2007 - 08.2008
Fragrance Associate
Dillard
10.2000 - 06.2001
Collections Representative
Associate Credit Card Services
05.2000 - 06.2000
Leasing Agent
Contract Consultants
01.2000 - 05.2000
BA - Business Administration, Human Resources
DeVry University
Certificate - undefined
Business Assistant Center
Diploma -
French High School
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