Pamela Robinson
Mental Wellness Expert
Morrisville,NC
Summary
HEALTHCARE INDUSTRY PROFESSIONAL QUALIFICATION SUMMARY
Dedicated an efficacious mental health advocate with proven leadership ability. Leads the charge on mental wellness and is dedicated to expanding the dialogue, raising awareness, creating, and facilitating access to adequate mental health and healing. Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Executive Director, Founder, Mental Wellness Director
Emerging HOPE Family Strengthening Program
Kalamazoo, MI
01.2002 - Current
- Managed twenty employees, including overseeing and sales operations
- Ten years’ experience as Social Work Director experience within health care industry
- Direct supervision of team of ten, including hiring, coaching, performance management, daily operations supervision, and disciplinary measures as necessary
- Point of contact for individuals seeking MH/SA/IDD services
- Maintain confidentiality of records relating to clients\ treatment
- Encourage clients to express their feelings and discuss what is happening in their lives and help them Prepare and maintain all required treatment records and reports
- Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes
- Linking and coordinating community services for urban families, under resourced youth, adjudicated youth, and indigent individuals
- Mental health and addictions counseling
- Collect information about clients through interviews, observation, and tests
- Manage day-to-day activities of program
- Supervise volunteers
- Public presentations and appearances
- Individual & group psychosocial counseling to assist with individuals\ success living in community.
- Updated and maintained membership database on consistent basis
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
- Provided exceptional counseling, case management, education and job training to diverse client base
- Negotiated terms of business acquisitions to increase business base and solidify market presence
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Established organizational mission statement through extensive collaboration and review
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities
- Identified business development challenges and customer concerns for proactive resolution
- Evaluated service contracts and collaborated with legal counsel on negotiated improvements
- Defined company roles and responsibilities to establish and enhance processes
Mental Health/Substance Abuse Therapist
Jim Gilmore Jr. Community Healing Center
Kalamazoo, Michigan
07.2011 - 05.2013
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
- Monitored client census by using Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data
- Facilitated smooth discharge by encouraging and reassuring clients throughout their transitions
- Developed and implemented treatment plans and modified when needed
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Trained in substance abuse, co-occurring disorders, and effect of employment and housing issues on mental health
- Connected clients with community service and resource agencies
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Ran individual therapy and family therapy sessions for children ages 5 to 18
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Maintained caseload of more than 15 children in public schools and group home placements
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
Mental Health Therapist
Park Place Counseling and Associates
Kalamazoo, Michigan
07.2009 - 08.2010
- Timely documentation
- Case management, complete treatment plans
- Scheduled and completed screenings and assessment
- Screened for mental health problems, substance abuse problems
- Served individuals diagnosed with SUD, co-occurring disorders, and mental health challenges
- Provided individual, family counseling, and group counseling
- Arranged psychiatric appointments for clients, as indicated
- Referred for additional or alternative services, as indicated
- Collaborated with team members
- Total responsibility for recruiting and building caseload
- Provided outpatient counseling at alternative schools, urban schools, and in home settings
- Linked and coordinated community services for urban families, under-resourced youth, adjudicated youth, indigent individuals
- Offered mental health and substance abuse counseling for adult and youth clients who were court mandated
- Created, and facilitated six-week anger management groups
- Created and facilitated six week parenting skill building classes
- Partnered with Kalamazoo County Youth Drug Treatment Court to provided mental health counseling for delinquent youth
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
- Facilitated smooth discharge by encouraging and reassuring clients throughout their transitions.
Social Worker
Battle Creek Veteran Hospital
Battle Creek, Michigan
08.2007 - 04.2008
- Provided supportive counseling for patients and family members
- Linked and coordinated community resources, especially geriatric and chronic care services
- Administered mini-mental examinations
- Collaborated with interdisciplinary team to develop treatment plans
- Completed web-based legal documents i.e., Durable Power of Attorney, Conservatorship (and
- Completed Guardianship paperwork
- Completed quarterly web-based mental health assessments
- Mental health diagnostics and Global Assessment (GAF) ratings
- Completed admission paperwork, psychosocial assessments high-risk screens, and discharge assessments
- Collaborated with residents and family member regarding residential and home hospice options
- Promoted adjustment to personal and social consequences of illness, disability and death
- Provided insight into family\'s adjustment, strengths and needs
- Provided crisis management for end stage veterans and their family members
- Planned, organized, and facilitated Palliative Care Support Group
- Provided extensive interviewing and administered assessments in and highly developed organizational fashion
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
- Monitored client census by using Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data
- Facilitated smooth discharge by encouraging and reassuring clients throughout their transitions.
Support Services Coordinator
New Genesis
Kalamazoo, Michigan
08.2004 - 12.2005
- Managed day-to-day operations of urban parenting program
- Interviewed parents, volunteers, and external collaborators to obtain program enrollment information
- Recruitment of parent aides; responsible for training of parent aides; interviewing parent aide applicants; interviewing families for parent aide placements
- Established and maintained effective relationships with internal and external clients and gained their trust and respect
- Supervised college interns, community volunteers, and workshop facilitators
- Collaborated with Mary Jane Underwood Stryker Institute for Service-Learning at Kalamazoo
- College, Reach and Teach Alternative High School program administrators, foster care workers, caseworkers, and human service agencies throughout Kalamazoo County
- Chaired Parent and Adult Support Services advisory council
- Supervised parenting program volunteers and interns
- Actively sought collaborative partners for support, in-kind services, programming and finances
- Represented agency at events and community meeting
- Reported outcomes using Kalamazoo Community Foundation Impact Manager Program
- Responsible for monthly program budget
- Submitted timely operational report/budget monthly
- Wrote press releases and news articles for public relations
- Created a client and agency database.
Education
Ph.D. - Biblical Studies
Apex School of Theology
Durham, NC 08.2014 - 05.2017
Master of Divinity -
Apex School of Theology
Durham, NC 08.2015 - 05.2016
Master of Arts - Social Work
Western Michigan University
Kalamazoo, MI 08.2015 - 06.2008
Bachelor of Arts - Social Work
Western Michigan University
Kalamazoo, MI 08.1996 - 06.2002
Skills
Communication, Organization, Critical thinking, Active Listening, Cultural Competence, Patience, Problem Solver, Triage and Referral Functions, Crisis Intervention, Customer Service, Telephonic Screening
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Divinity -
Apex School of Theology
08.2015 - 05.2016
Master of Arts - Social Work
Western Michigan University
08.2015 - 06.2008
Ph.D. - Biblical Studies
Apex School of Theology
08.2014 - 05.2017
Mental Health/Substance Abuse Therapist
Jim Gilmore Jr. Community Healing Center
07.2011 - 05.2013
Mental Health Therapist
Park Place Counseling and Associates
07.2009 - 08.2010
Social Worker
Battle Creek Veteran Hospital
08.2007 - 04.2008
Support Services Coordinator
New Genesis
08.2004 - 12.2005
Executive Director, Founder, Mental Wellness Director
Emerging HOPE Family Strengthening Program
01.2002 - Current
Bachelor of Arts - Social Work
Western Michigan University
08.1996 - 06.2002
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