Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Certification
Key Responsibilities
Generic

Pamela D. Robinson

Jasper

Summary

Experienced and career-oriented professional with a Master's level education seeking an opportunity to contribute extensive expertise and knowledge to the day-to-day operations of a professional setting. Over 15 years of experience, including 12 years in leadership roles overseeing administrative and technology aspects. Possesses excellent communication skills, exceptional prioritization abilities, and a strong aptitude for strategic planning.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Behavioral Health Professional

Yes Care
10.2024 - Current
  • Established strong working relationships with community agencies, facilitating collaboration and resource-sharing for comprehensive patient care.
  • Facilitated group therapy sessions to foster peer support and promote healthy coping strategies among participants.
  • Educated patients on medication management, enhancing compliance with prescribed treatments and reducing adverse effects.
  • Enhanced patient outcomes by implementing evidence-based therapeutic interventions.
  • Developed customized behavior modification plans, leading to significant improvements in patients'' daily functioning abilities.
  • Reduced patient readmission rates through effective discharge planning and follow-up care coordination.
  • Conducted ongoing evaluations of program effectiveness, implementing necessary changes for continued improvement of service delivery.
  • Collaborated with multidisciplinary teams for comprehensive treatment plans, resulting in improved patient satisfaction.
  • Provided crisis intervention services to de-escalate high-risk situations and ensure patient safety.
  • Promoted a safe and supportive environment for patients to explore complex emotions and work towards personal growth.
  • Maintained accurate documentation of client interactions, assessment results, treatment plans, progress notes, and discharge summaries as per regulatory requirements.
  • Built rapport with culturally diverse populations using empathy, active listening, and nonjudgmental attitudes during counseling sessions.
  • Conducted thorough assessments to accurately identify behavioral health needs and develop appropriate treatment plans.
  • Strengthened family dynamics by providing psychoeducation on effective communication techniques and conflict resolution strategies.
  • Implemented preventative measures by conducting community outreach programs addressing mental health awareness and stigma reduction.
  • Provided supervision for junior staff members, contributing to the development of a skilled and competent behavioral health workforce.
  • Assisted clients with goal setting and attainment processes by regularly monitoring progress towards identified objectives.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Observed and monitored client behavior and responses to treatment.
  • Supported clients in developing self-awareness skills through mindfulness activities, resulting in increased emotional regulation capabilities.
  • Increased client engagement in therapy sessions by utilizing a person-centered approach tailored to individual needs.
  • Improved communication between patients, families, and care providers by serving as a liaison and advocate during the treatment process.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Stayed current on mental health research to follow new developments and research in mental health field.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.

Residential Counselor

Concerned Citizens for Our Youth
08.2020 - 12.2021
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
  • Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
  • Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
  • Implemented behavior modification techniques designed to promote positive change in residents'' lives.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Assisted residents in achieving personal goals by facilitating access to community resources and services.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
  • Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
  • Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
  • Encouraged healthy lifestyle choices among residents by leading educational workshops on topics such as nutrition, exercise, mental health awareness.
  • Supported case managers in the development and implementation of continuing care plans for residents, preparing them for successful transitions into independent living situations.
  • Reduced instances of behavioral escalation by implementing proactive de-escalation techniques and interventions.
  • Facilitated conflict resolution among residents, ensuring peaceful and cooperative living situation.
  • Promoted mental health awareness by organizing workshops and informational sessions for residents.
  • Coordinated with healthcare providers to ensure comprehensive care, addressing both physical and mental health concerns.
  • Enhanced residents' coping mechanisms by providing emotional support and counseling during individual sessions.
  • Enhanced communication with families, providing regular updates on resident progress and well-being.
  • Contributed to continuous improvement initiatives by providing feedback on program effectiveness and suggesting enhancements.
  • Strengthened team cohesion by leading staff training sessions on effective counseling techniques and crisis intervention.
  • Maintained safe and secure environment by conducting regular safety checks and enforcing house rules.
  • Cultivated culture of respect and empathy among residents through role-modeling and consistent positive reinforcement.
  • Developed personalized care plans for each resident to address specific emotional and behavioral needs.
  • Ensured compliance with regulatory standards by meticulously documenting all resident interactions and incidents.
  • Advocated for residents' rights and needs during interdisciplinary team meetings and external agency collaborations.
  • Supported residents' reintegration into community with comprehensive life skills coaching and resource referral.
  • Boosted morale and engagement by planning and executing recreational and therapeutic group outings.
  • Conducted group therapy sessions to foster supportive community environment among residents.
  • Optimized medication management protocols, ensuring accurate administration and monitoring side effects.
  • Improved residents' daily living skills with hands-on training and consistent routine establishment.
  • Streamlined case management processes to enhance efficiency and accessibility of resident records.
  • Increased overall program adherence by monitoring resident participation in scheduled activities.
  • Provided crisis management and intervention during emergency situations.
  • Enforced policies and safety standards through building and room rounds.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Solved grievances and complaints by collaborating with residents.
  • Facilitated smooth transition of new students into residential program.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.
  • Developed, implemented and monitored residential policies and procedures.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Developed and maintained relationships with parents to promote positive living environment for students.
  • Helped develop and implement programs to foster community growth and development.
  • Supervised student employees and provided feedback on performance.
  • Assisted in recruitment and selection of student leaders.
  • Evaluated student progress to identify areas of improvement and provide feedback.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.

Clinical Director/Prevention Director

HARTT OF WALKER COUNTY
05.2023 - 09.2024
  • Coordinates assignments concerning intake assessment, individual counseling, group sessions, and educational programs
  • Delivers necessary direct services during crises.
  • Supports implementation of center policies and procedures.
  • Ensure all clinical staff is providing services in an ethical and effective manner within federal, state, and local regulations
  • Supervise the implementation of the clinical services including supervision for all licensed and unlicensed clinical staff members
  • Provide evidence-based therapeutic interventions appropriate for the child's or adolescent's age, developmental level, and specific mental health condition
  • This may include cognitive-behavioral therapy (CBT), play therapy, family therapy, and other modalities
  • Design and develop prevention programs based on research and evidence-based practices
  • Implement programs that address key factors related to mental health, such as stress management, resilience building, and awareness of mental health conditions
  • Create specialized initiatives for different segments of the population, such as youth, elderly, or high-risk groups
  • Work closely with community leaders, schools, healthcare providers, and other stakeholders to promote mental health awareness and prevention
  • Organize workshops, seminars, and public health campaigns that educate the community on recognizing mental health symptoms, seeking help, and supporting others
  • Develop partnerships with other organizations and agencies to extend the reach and impact of prevention programs
  • Keep abreast of the latest research and trends in mental health prevention
  • Conduct needs assessments and evaluate community mental health trends to tailor programs effectively
  • Use data to monitor the effectiveness of prevention initiatives and make data-driven decisions to improve outcomes
  • Oversee a team of health educators, counselors, or other related professionals
  • Provide training and professional development opportunities for staff to ensure they are equipped with the latest skills and knowledge in mental health prevention
  • Foster a supportive and knowledgeable team capable of delivering high-quality prevention services
  • Advocate for policies that promote mental health and support the prevention of mental illnesses
  • Work with policymakers to inform and shape legislation that impacts mental health services and resources
  • Ensure that prevention programs adhere to national and state regulations and ethical guidelines
  • Identify funding opportunities, write grant proposals, and manage budgets to support ongoing and new prevention initiatives
  • Allocate resources efficiently to maximize the impact of various prevention programs
  • Report to funding agencies and stakeholders regarding program outcomes and the effective use of funds
  • Develop protocols and programs for early identification of mental health crises
  • Coordinate with local health services to provide immediate support where needed and integrate preventive strategies into broader health systems

Clinical Director

Client Care Continuum
02.2022 - 12.2023
  • Supervise all therapist to provide feedback and resolve complex problems
  • Work with Veterans of America
  • Manage a team of clinicians, therapists, nurses, and other healthcare professionals
  • Provide regular supervision, feedback, and guidance to ensure that staff are effectively supporting the residents
  • Oversee the development and implementation of clinical programs and services that meet the needs of the residents
  • Ensure that these programs are evidence-based and adhere to the highest standards of care
  • Monitor and evaluate the effectiveness of clinical programs, implementing improvements as necessary to enhance care quality and resident outcomes
  • Maintain compliance with all local, state, and federal regulations governing residential care facilities
  • This includes ensuring that the facility meets health, safety, and privacy standards
  • Manage and oversee the process of accreditation for the facility, ensuring that all standards are met and maintained
  • Manage Treatment Team Meetings
  • Provide leadership and guidance to clinical staff
  • Oversee the recruitment, hiring, and training of clinical staff
  • Ensure that staff are properly credentialed and qualified for their roles
  • Promote ongoing education and professional development opportunities for staff to keep them updated with the latest practices and techniques in their fields
  • Conduct regular performance evaluations and manage any personnel issues within the clinical team
  • Foster a positive work environment that promotes teamwork, professional growth, and client satisfaction
  • Oversee and manage the clinical operations of the agency
  • Develop and manage the clinical budget, ensuring resources are used efficiently and effectively
  • Participate in strategic planning for the facility, setting goals and objectives that align with the overall mission and vision of the organization
  • Develop and update clinical policies and procedures to enhance operational efficiency and provide clear guidance to staff
  • Regularly review and analyze clinical data to report on trends, outcomes, and challenges
  • Provide reports to upper management and external bodies as required
  • Foster a culture of continuous improvement, encouraging staff to innovate and enhance care practices

Child and Family Behavioral Therapist

Hyche Center for Sensory and Motor Learning
07.2021 - 07.2023
  • Work with entire families to improve communication, resolve conflicts, and understand family dynamics that impact the child’s behavior
  • Educate and train parents on effective parenting techniques, behavior management strategies, and ways to support their child’s development
  • Provide immediate support and intervention in crisis situations to ensure safety and stability
  • Collaborate with schools, teachers, and other community resources to ensure comprehensive support for the child
  • This might include coordinating with educational psychologists, social workers, and pediatricians
  • Participate in or lead interdisciplinary teams to address complex cases involving multiple facets of child and family health
  • Make referrals to other specialists when additional or alternative interventions are needed, and network with other professionals to ensure continuity of care
  • Conducting behavior observations
  • Implementing long term and short-term interventions
  • Development of individualized treatment plan
  • Acts as client advocate in order to coordinate required services or to resolve emergency problems in crisis situations when appropriate
  • Attends monthly meetings
  • Maintains confidentiality of records relating to client treatment
  • Maintains a commitment to growth and development
  • Keep detailed and confidential records of assessments, treatment plans, sessions, and progress reports
  • Engage in community education and outreach to raise awareness about child mental health, prevention strategies, and available support services
  • Regularly review and adjust therapeutic approaches based on measurable outcomes and feedback to ensure optimal effectiveness of the therapy

Licensed Professional Counselor

Gaining Perspectives and Solutions
01.2023 - 05.2023
  • Respond to clients in crisis situations, offering immediate support and intervention to reduce risk and stabilize the situation
  • Develop safety plans with clients who are at risk of harming themselves or others
  • Help clients develop skills for handling difficulties, improving emotional regulation, enhancing interpersonal relationships, and achieving personal goals
  • Advocate on behalf of clients to help them navigate systems such as educational, social services, or healthcare
  • Uphold the ethical standards set by the American Counseling Association or other relevant bodies, ensuring responsible professional practice
  • Supervised clinical staff including therapists, nurses, and healthcare professionals, providing regular supervision, feedback, and guidance
  • Developed and implemented clinical programs, ensuring they were evidence-based and met the highest standards of care
  • Monitored the effectiveness of clinical programs, making improvements as necessary to enhance care quality and resident outcomes
  • Maintained compliance with local, state, and federal regulations governing residential care facilities
  • Managed the accreditation process for the facility, ensuring all standards were met and maintained
  • Provided crisis intervention services, coordinated family conferences, and supported high-risk clients, particularly veterans
  • Ensured the delivery of high-quality patient care, supervised staff recruitment, and promoted ongoing education and professional development for clinical staff
  • Developed patient education materials, participated in strategic planning, and managed clinical budgets, allocating resources efficiently

Child and Adolescent Counselor

Achievement Pediatrics
02.2023 - 04.2023
  • Evaluate young clients through interviews, observations, and psychological tests to understand their behavioral, emotional, and cognitive functions
  • Identify and diagnose a range of mental health issues such as anxiety, depression, ADHD, and autism spectrum disorders, taking into account developmental considerations and family dynamics
  • Address acute crises such as suicidal ideation, self-harm, or severe behavioral episodes, providing immediate support and appropriate referrals
  • Apply knowledge of child and adolescent development to assess and treat mental health issues, ensuring that interventions are age-appropriate and relevant to the child’s developmental stage
  • Provide evidence-based therapeutic interventions appropriate for the child's or adolescent's age, developmental level, and specific mental health condition
  • This may include cognitive-behavioral therapy (CBT), play therapy, family therapy, and other modalities
  • Utilize techniques to engage children and adolescents in the therapeutic process, considering their interests, language abilities, and cultural background
  • Coordinated assignments concerning intake assessments, individual counseling, group sessions, and educational programs
  • Provided direct services, especially for crisis and behavioral interventions
  • Developed and implemented policies and procedures for the center, ensuring compliance with federal, state, and local regulations
  • Supervised licensed and unlicensed clinical staff, ensuring ethical and effective service delivery
  • Delivered evidence-based therapeutic interventions including cognitive-behavioral therapy (CBT), play therapy, family therapy, and other modalities
  • Designed and developed prevention programs using research and evidence-based practices
  • Implemented community outreach programs, coordinating with leaders, schools, healthcare providers, and stakeholders to promote mental health awareness and prevention
  • Conducted psychosocial assessments, developed treatment plans in collaboration with the interdisciplinary treatment team, and provided counseling or psychotherapy for individuals, families, and groups
  • Provided crisis intervention services, identifying high-risk clients, and served as a liaison to family members
  • Coordinated community-based services, including information and referral to additional services from VA programs, government programs, and community agencies
  • Developed patient education materials and assisted with Veteran Peer and Family activities as assigned
  • Provided consultation services to other staff regarding the psychosocial needs of clients, utilizing knowledge of medical and mental health diagnoses, disabilities, and treatment procedures
  • Evaluated practice through professional peer review, case conferences, and other organizational means, while maintaining effective communication with a diverse clientele

Senior Rehabilitation Counselor

AL Dept. of Rehabilitation Services
07.2011 - 07.2021
  • Coordinates with various resources in the communities that will be specifically suitable from the standpoint of the needs of the individual
  • Assist with establishing training programs to satisfy common needs of the client
  • Participate in workshops, seminars, and other educational opportunities to enhance professional knowledge and skills
  • Keep detailed records of assessments, plans, client progress, and other pertinent information
  • Maintain awareness and fosters community contacts; keeps alert for job and small business opportunities
  • Maintains day-to-day contact with potential employers, placement personnel, or other likely resources
  • Manage a budget
  • Connect clients with community resources such as support groups, vocational training programs, and transportation services
  • Help secure necessary accommodations in educational, training, and employment settings
  • Coordinate all disability programs and services confidential intake procedures, review of documentation for accommodations
  • Facilitate support groups and community programs that provide social support and connection, which are vital for mental health prevention
  • Engage in community development initiatives that create safer and more supportive environments conducive to mental well-being
  • Manage a caseload of clients who disclose a disability as well as with other individuals interested in exploring resources to determine if they have a disability
  • Review documentation to determine eligibility for accessibility for accessibility services and accommodation while also providing direct services to consumers including training in self-advocacy, advising, and strategy development
  • Develop strategies to promote consumer success including leadership and mentoring programs and services
  • Participate in ongoing professional development and training to keep current in disability services field and advise about proactive approaches to service and accommodation delivery
  • Advise prospective and current consumers regarding accessibility services, technology, and related resources
  • Conduct presentations and school trainings for staff department and consumer groups
  • Collaborate with faculty to implement reasonable and appropriate accommodations
  • Evaluate work skills and capacities
  • Research best practice on an ongoing basis; proactively develop systems and services to determine and incorporate best practices
  • Collaborate with colleagues as well as vendors to continually innovate and deliver services/ accommodations in most inclusive way
  • Evaluate staff performance annually
  • Regulate operational budget for area of responsibility
  • Assist consumers in identifying vocational problems and formulating vocational plans
  • Address all issues of consumers, and public as needed
  • Provide oversight, supervision as appropriate relating to staff
  • Analyze information received from referring source, consumer and case history
  • Provide guidance around accessible and inclusive approaches to parents, community members, increasing awareness of assistive technology accessibility, addressing barriers as proactively as possible
  • Develop vocational diagnosis and rehabilitation plan
  • Administer or arrange for administration of vocational aptitude and interest tests interpret tests to consumer
  • Train and supervise administrative staff and Job Specialist
  • Serves as liaison to vendors and local community coordinators
  • Plan events and advise consumer groups/initiatives, lead projects
  • Coordinate and implements rehabilitation services, case documentation, employment services, and administration and interpretation of vocational testing
  • Work with appropriate staff and vendors to coordinate effective in school training programs
  • Teach/counsel in job and independent living skills, all other
  • Provide specialized instruction or services to persons with disabilities
  • Advocate for clients’ rights under laws such as the Americans with Disabilities Act (ADA)
  • Work with legal representatives to ensure that clients’ legal rights are upheld, particularly concerning employment and access to services
  • Conduct workshops and seminars to educate the public and employers about disability rights, integration, and the capabilities of individuals with disabilities

Case Manager

West Alabama Mental Health
08.2009 - 06.2011
  • Directed assistance in gaining access to services
  • Developed treatment plans using assessment, by physician orders and consumer goals
  • Utilized continuum of care with consumers having health disabilities and identified needs
  • Coordinated the plan of care for consumers with mild to moderate emotional, mental, and behavioral problems
  • Developed and provided behavioral health education to individuals, groups
  • Worked with community contacts to promote behavioral health programs
  • Assist with individual and group classes, and work with staff/individuals to solve community issues
  • Coordinate and attended meetings with providers and consumers as needed
  • Inform and educate the consumer and family members involved in ongoing treatment plans and provide the consumer with written information regarding their treatment plan and other available resources
  • 40hrs/wk

Education

PhD - Advanced Studies in Human Behavior

Capella University

Master of Public Health - Policy and Management

Capella University
Minneapolis, MN
07.2013

Master of Science - Counseling Psychology

University of West Alabama
Livingston, AL
08.2010

Bachelor of Science - Sociology

University of West Alabama
Livingston, AL
12.2008

Skills

  • Licensed Professional Counselor
  • Trauma and Resilience Certified
  • PSBY certified
  • CPR certification
  • National Certified Counselor
  • An understanding of assistive technologies for persons with disabilities
  • Strong organization skills
  • Strong interpersonal, oral, and written communication skills and listening skills
  • Excellent written and, oral communication skills
  • Engaging motivating personality
  • The ability to set priorities to achieve objectives and to manage multiple, diverse assignments/projects
  • Strong technical skills, including knowledge of online access issues and means for addressing them
  • Problem-solving
  • Excellent judgment and sensitivity to the unique and confidential needs of individuals with disabilities
  • Experience supporting diverse populations
  • Demonstrated ability to relate to adults, students, faculty, staff, and the public
  • Knowledge of and experience in evaluating psycho-educational evaluations and requesting reasonable academic accommodations in accordance with federal and commonwealth laws
  • Ability to delegate task with sound decision making
  • Demonstrated analytical and critical thinking skills
  • Demonstrated leadership and collaborative skills
  • Ability to develop and implement short and long-range plans to meet program needs

Timeline

Behavioral Health Professional

Yes Care
10.2024 - Current

Clinical Director/Prevention Director

HARTT OF WALKER COUNTY
05.2023 - 09.2024

Child and Adolescent Counselor

Achievement Pediatrics
02.2023 - 04.2023

Licensed Professional Counselor

Gaining Perspectives and Solutions
01.2023 - 05.2023

Clinical Director

Client Care Continuum
02.2022 - 12.2023

Child and Family Behavioral Therapist

Hyche Center for Sensory and Motor Learning
07.2021 - 07.2023

Residential Counselor

Concerned Citizens for Our Youth
08.2020 - 12.2021

Senior Rehabilitation Counselor

AL Dept. of Rehabilitation Services
07.2011 - 07.2021

Case Manager

West Alabama Mental Health
08.2009 - 06.2011

Master of Science - Counseling Psychology

University of West Alabama

Bachelor of Science - Sociology

University of West Alabama

PhD - Advanced Studies in Human Behavior

Capella University

Master of Public Health - Policy and Management

Capella University

Accomplishments

  • Successfully advanced physician engagement and improved patient care delivery metrics.

Certification

EMDR

Key Responsibilities

  • Leadership & Management: Directed the comprehensive operations of behavioral health and wellness organization, including Geriatric, General Adult, and Intensive Care , as well as a full-service outpatient clinic. Ensured the delivery of high-quality patient care and maintained operational excellence across all service lines.
  • Physician & Staff Recruitment: Spearheaded the recruitment of behavioral health physicians, advanced practice providers, and clinical staff in collaboration with recruitment teams. Successfully filled key positions to ensure optimal staffing and care delivery.
  • Strategic Planning & Development: Worked closely with hospitals, all other heathcare organizations leadership to develop and implement strategic plans that aligned with regional business development initiatives. Oversaw referral development and marketing efforts to enhance the behavioral health service line's visibility and outreach.
  • Budgeting & Financial Oversight: Developed and managed operating and capital budgets for the behavioral health pavilion. Ensured fiscal responsibility while pursuing program expansion and service improvements.
  • Personnel Management: Provided oversight and professional development for a multidisciplinary staff, fostering a culture of growth, collaboration, and excellence in patient care.
  • System Integration & Collaboration: Led the planning and implementation of behavioral health system integration throughout the Princeton Community Network. Worked collaboratively with clinical and quality leadership to optimize performance and meet national quality measures.
  • Regulatory Compliance: Leveraged in-depth knowledge of Alabama’s Regulatory Systems, including the AL Department of Mental Health and Developmental Services, to oversee regulatory compliance and support program expansion.
  • Community Engagement: Served as the system expert and operational leader for Behavioral Health within the organization’s Leadership Team, ensuring the program's respected standing within the community and its alignment with regional healthcare needs.

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