Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Pamela Robinson Parker

Washington,DC

Summary

Organized Paralegal/Legal Assistant with over 20 years of experience with exceptional communication, secretarial and managing professional office duties in various office environments. Specialize in managing schedules, coordinating meetings, and handling correspondence with confidentiality. Possess critical thinking, time management, and communication skills that ensure seamless office operations. Excel in leveraging organizational, interpersonal, and problem-solving abilities to support executives and teams effectively.

Overview

33
33
years of professional experience

Work History

Intellectual Property Paralegal/Legal Assistant

Browdy and Neimark, PLLC
Washington, DC
02.1999 - Current
  • Provide training and mentorship to current and incoming IP Legal Assistants, and support their professional development in patent prosecution.
  • Perform and/or manage day-to-day client and attorney functions related to patent or trademark practices.
  • Process incoming and outgoing file transfers, prioritizing action items based on urgency.
  • Collaborate with IP docketing team and/or IP Specialists to manage assigned dockets.
  • Serve as an expert regarding IP processes and questions for both clients and inventors.
  • Handle client reporting and tracking, including status updates, annual filing updates, IDS tracking, and attorney assignments, within varying platforms and databases.
  • Prepare and file Information Disclosure Statements, and maintain integrity of the Firm's prior art database.
  • Create, revise, and file provisional, non-provisional, and continuing US Patent Applications in the US Patent and Trademark Office (USPTO).
  • Work with departments, attorneys/agents, and foreign counsel for filing international applications.
  • Create, analyze, revise Sequence Listings. Prepare appropriate responses to Notice to Comply. Internal filing of documents as per electronic filing structure.
  • Draft and prepare documentation associated with US Patent and Trademark (USPTO) prosecution matters and/or filings.
  • Draft, prepare, and proofread written correspondence, memoranda, and/or other documentation for attorneys/agents, including but not limited to internal personnel, clients, Foreign Associates, and/or Assignees, and monitor incoming correspondence.
  • Efficient proofreading, redlining, and editing of documents prepared by attorneys/agents, and foreign counsel for accuracy, comprehension, and overall grammar and punctuation.
  • Coordination with clients for signatures and revision of papers and documents necessary for filings.
  • Preparation of client correspondence as received from the USPTO and foreign counsel.
  • Organization and management of multiple tasks with time-sensitivity.
  • Manage, maintain, and ensure accurate clearing of individual dockets and dockets of attorneys/agents.
  • Copy, scan, and save all communications in the appropriate document management system.
  • Transcribe dialogue, conversation and discussion with rigor and accuracy.
  • Manage and maintain attorneys'/agents' calendar.
  • Prepare, review, process, and edit billing proformas and time entry.
  • Screen and direct incoming telephone calls and/or voice messages.
  • Maintain positive communication with internal and external clients, including Foreign Associates, Assignees, and/or Contacts, via oral and/or written correspondence, and to maintain confidentiality.
  • Receive clients and/or visitors.
  • Provide coverage and assist with overflow work for IP Legal Assistants, and work with attorneys/agents as needed.

1st Assistant Manager

McDonald's Restaurant
Capitol Heights, MD
07.1991 - 12.1998
  • Provided feedback to employees on performance improvement opportunities.
  • Coordinated inventory management processes including ordering, stocking and tracking supplies.
  • Performed regular audits of merchandise displays to ensure proper pricing accuracy.
  • Analyzed financial data to identify areas of cost savings or increased profitability.
  • Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
  • Supervised staff to ensure efficient operation of the store.
  • Assisted store manager in hiring and training new employees.
  • Addressed employee concerns or grievances in a professional manner.
  • Provided excellent customer service to ensure customer satisfaction.
  • Created monthly reports summarizing operational results, progress towards goals and departmental budget information.
  • Conducted weekly meetings with team members to discuss customer service issues.
  • Implemented promotional campaigns designed to increase product visibility and sales.
  • Managed employee scheduling ensuring adequate staffing levels during peak business hours.
  • Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
  • Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
  • Developed and implemented strategies for increasing sales revenue.
  • Supported store manager by implementing directives, coaching employees and resolving front-line issues.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

Clerk/Typist, GS-3-1

U.S. Department of Justice, Federal Bureau of Investigation
Washington, DC
11.1994 - 07.1997
  • Filed documents alphabetically and numerically in paper files.
  • Processed incoming mail by sorting, distributing and preparing outgoing mail for delivery.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Operated office equipment such as computers, copiers, scanners and fax machines.
  • Checked accuracy of data entered into database programs before submitting it for processing.
  • Performed data entry tasks into computer systems accurately with a high degree of speed.
  • Answered telephones, routed calls and took messages.
  • Composed standard letters, memoranda, forms and other documents from dictation or instructions.
  • Provided administrative support to staff members including scheduling meetings and appointments and maintaining calendars.
  • Proofread typed material for spelling errors, grammar mistakes and formatting issues.
  • Assisted with research projects by gathering information from various sources.
  • Organized materials for meetings held at the office.
  • Typed correspondence, memos, reports and other documents from rough drafts or corrected copy.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Transcribed dialogue, conversation and discussion with rigor and accuracy.

Education

Paralegal Certificate

Graduate School USA
Washington, DC
08-2005

A+ Certification Course

The Computer Trainer
Oxon Hill, MD
11-2000

Associate of Science - Computer Information System

Prince George's Community College
Upper Marlboro, MD
05-2000

Skills

  • Highly skilled in Microsoft Office (Outlook, Word, Excel, and Power Point), Teams, SharePoint, and Adobe Acrobat
  • Travel Coordination
  • Office Administration
  • Task Prioritization
  • Phone answering
  • Filing System Organization
  • Bookkeeping
  • Mail handling
  • Document Control
  • Data Entry
  • Reception oversight
  • Appointment Scheduling
  • Dedicated Team Player
  • Strong interpersonal skills
  • Conflict Mediation
  • Initiative and Self-Motivation
  • Creativity and Innovation

Affiliations

  • Youth Sunday School Teacher
  • Awana Club Youth Leader

Accomplishments

  • Girl Scout Troop Leader

Timeline

Intellectual Property Paralegal/Legal Assistant

Browdy and Neimark, PLLC
02.1999 - Current

Clerk/Typist, GS-3-1

U.S. Department of Justice, Federal Bureau of Investigation
11.1994 - 07.1997

1st Assistant Manager

McDonald's Restaurant
07.1991 - 12.1998

Paralegal Certificate

Graduate School USA

A+ Certification Course

The Computer Trainer

Associate of Science - Computer Information System

Prince George's Community College

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Pamela Robinson Parker