Pamela Roffino
Middletown
Summary
Dynamic operations manager with a strong track record at Men's Wearhouse, enhancing profitability through strategic planning and exceptional customer service. Proven ability to streamline processes and foster team collaboration, resulting in improved cash flow and employee morale. Adept at client relationship management and staff training, ensuring high-quality service delivery.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Home Away From Home Pet Care
06.2023 - Current
- Directed day-to-day management tasks.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
Consultant
Raymour and Flannigan
12.2021 - 06.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Assistant Manager
Bath & Body Works
09.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Men’s Wearhouse
03.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
District Manager
Men's Wearhouse
04.2008 - 08.2020
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Education
Bachelor Of Arts - Psychology
Pace University
Pleasantville, NY12.2003
Associate Of Arts - General Studies
Rockland Community College
Suffern, NY06.2000
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Staffing
- Strategic planning
- Relationship management
- Operational reporting
- Client relationship management
- Cashflow management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
- Accurate record keeping
- Document management
Timeline
Owner/Operator
Home Away From Home Pet Care
06.2023 - Current
Consultant
Raymour and Flannigan
12.2021 - 06.2023
Assistant Manager
Bath & Body Works
09.2021 - 11.2022
Sales Associate
Men’s Wearhouse
03.2021 - 09.2021
District Manager
Men's Wearhouse
04.2008 - 08.2020
Bachelor Of Arts - Psychology
Pace University
Associate Of Arts - General Studies
Rockland Community College
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