Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Rosales

Brooklyn,NY

Summary

Energetic and optimistic customer service representative with over 6 years of professional experience assisting customers in solving complex issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Referral Coordinator/ Call Center

Blue Pearl Veterinary Partners
02.2019 - 04.2022
  • Managed multiple phone lines and facilitated multiple calls a day
  • Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations
  • Completed insurance, maintained medical records, Emails and Faxes
  • Received and routed messages or documents, such as laboratory results, to appropriate staff
  • Liaison between the referring community and our specialist to ensure proper communication is well established
  • Perform various clerical or administrative functions
  • Managed financial transactions
  • Maintained an organized, clean professional work space and waiting area
  • Smoothly managed the day to day front desk operations for a busy

Front Desk

Physical Medicine & Rehabilitation of N.Y
10.2016 - 01.2019
  • Managed multiple phone lines to schedule and confirm patient appointments
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices
  • Compile and record medical charts and reports
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Perform various clerical or administrative functions
  • Interview patients to complete documents, case histories, or forms

Sales Associate

Pants Pantry
02.2016 - 10.2016
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers
  • Suggest specific product purchases to meet customers' needs
  • Work as part of a team of demonstrators to accommodate large crowds
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Sales Associate

Baby Blue
Ridgewood, NY
01.2015 - 03.2016
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

Associate Degree -

LaGuardia Community College

Skills

Communicationundefined

Certification

SheCodes- Introduction to Coding

Timeline

Referral Coordinator/ Call Center

Blue Pearl Veterinary Partners
02.2019 - 04.2022

Front Desk

Physical Medicine & Rehabilitation of N.Y
10.2016 - 01.2019

Sales Associate

Pants Pantry
02.2016 - 10.2016

Sales Associate

Baby Blue
01.2015 - 03.2016

Associate Degree -

LaGuardia Community College

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Pamela Rosales