Pamela Rossi

• Developed strong relationships with clients to enhance customer retention and satisfaction.
• Managed inbound sales inquiries, providing detailed product information and solutions.
• Utilized CRM software to track leads and streamline sales processes effectively.
• Collaborated with cross-functional teams to ensure accurate inventory management and order fulfillment.
• Provided training and support to new team members on sales techniques and company products.
• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Customer service.

Handled major dealer accounts such as Hgreg.com, Morgan Automotive Group, and Carvana.

Set dealer cars for sale weekly.

Handled dealer blends (Ally Smartlane).

If sales are handled weekly.

Excellent relationships developed over 20 years

Reimbursed customers for travel and hotel

• Trained new staff on operational procedures and customer service best practices.

• Supervised inside sales team, ensuring adherence to company policies and sales strategies.
• Developed training programs to enhance team performance and product knowledge.
• Analyzed sales data to identify trends and opportunities for process improvement.
• Managed client relationships, addressing concerns to maintain high customer satisfaction levels.
• Payroll
• 
  

Inside Sales Rep by another label

Outside sales twice a week to contact local dealers to run cars and supply them with inventory for that weeks sale

Responsible for fleet accounts

Ally Financial and Smartlane Accounts

Chrysler Financial Account

• Contributed to successful audits by maintaining well-organized documentation of financial transactions for easy review by external parties.
• Managed sensitive information discreetly, consistently adhering to strict confidentiality policies set forth by the company or its clients.
• Reduced errors in financial reporting by diligently reviewing account reconciliations and discrepancies before submission to management.
• Streamlined account management processes by implementing efficient administrative procedures and tools.

• Conducted market research to identify potential customers and develop targeted sales strategies.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Used CRM software to maintain detailed contact logs and account records.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
• Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
• Tasked to contact Closed Chrysler buyers and Toyota dealers for specified sales
• Made hotel reservations and handled customer transportation
• 
  

• Oversaw daily operations to ensure efficiency and quality standards were met consistently.
• Developed strategic marketing plans to increase brand visibility and customer engagement.
• Implemented cost-control measures that optimized resource allocation and improved profitability.
• Collaborated with vendors to negotiate contracts, ensuring favorable terms and maintaining relationships.

• Collaborated with cross-functional teams to ensure timely inventory replenishment and management.
• Implemented process improvements that enhanced efficiency in order processing and inventory tracking.
• Maintained accurate records of purchases, invoices, and payments to facilitate smooth financial operations.
• Managed sample requests from vendors ensuring timely receipt of samples for buyer evaluations.
• Proactively identified slow-moving items, proposing markdowns or promotions to optimize inventory turnover rates.