Pamela Ruch
Philadelphia,PA
Summary
Growth-focused professional with comprehensive experience in utilizing superior account management abilities and effective relationship building skills to maximize sales and accelerate revenue generation.
Overview
29
29
years of professional experience
Work History
Senior Account Manager
Pecoadelphia Communications
Bala Cynwyd, PA
Sales Representative
Dongsheng Foods USA
Sunnyvale, CA
03.2024 - 03.2026
- Remote
- Cold call and develop relationships with new prospects while supporting current customers.
- Provide support and information to customers and prospects.
- Promote sales primarily of dehydrated and frozen IQF vegetables.
- Attend sales shows.
- Update funnel to reflect current and future closing sales.
- Established LinkedIn presence for the company.
- Researched CRM companies and implemented Sales Force as an administrator.
Group Sales Coordinator
Gate 1 Travel
Horsham, PA
Sales Representative
Allied Wire & Cable
Collegeville, PA
07.2022 - 11.2023
- Provide solutions to prospects and existing customers to fulfill their cable and wire requirements.
- Provide applicable value added services information and pricing to maximize revenue.
- Efficient delivery of quotations, follow up to ensure they close in a competitive marketplace.
- Aligning closely with prospects and customers, closing ratio for qualified leads is 30 percent.
- Utilized resources (Zoom Info, Salesforce, LinkedIn) to grow opportunities, identifying additional contacts, buyers at companies.
- Regular reports to management based on funnel activity, open quotations.
- Maintain all activity in Salesforce.
- Customer growth success at global aerospace and defense technology customer by 1500%
- Customer growth success at American defense company specializing in autonomous systems by 500%
Inside Sales, Aerospace
Greene Tweed
Kulpsville, PA
05.2008 - 03.2014
- Promoted products/services, closed sales, processed orders, responded to inquiries, and delivered after-sales support.
- Facilitated development and implementation of strategic account plans to ensure attainment of set revenue goals.
- Anticipated demand and provided accurate forecasts according to build rates.
- Estimated, calculated, and proposed attractive quotes by utilizing in-depth knowledge of Sales Force and SAP.
- Negotiated key contracts and long-term agreements in company’s favor to drive revenue generation and maximize profitability.
- Coordinated and communicated with manufacturing, quality, and outside sales teams to execute plans and meet demands for resources.
- Managed accounts with revenue of $3.1M for aerospace group while ensuring 100% renewals of long-term agreements.
- Reduced expenses and administrative efforts by successfully negotiating multi-year long-term agreements for 3 strategic accounts.
- Minimized cost of goods sold by 8% through strict implementation of manufacturing parameters and accurate measurement of lot sizes within SAP.
Major Account Manager
Broadwing Communications
Blue Bell, PA
01.2001 - 03.2003
- Responsible for acquisition of new business through cold calling, telemarketing, and networking.
- Reviewed and analyzed existing configuration of business’ networks to suggest and offer solutions for optimized WAN connectivity and seamless internet access from T1 to DS3 bandwidth.
- Grew revenue by closing business solutions and product offerings.
- Submitted and tracked orders along with ensuring prompt follow-ups, providing post-sales support, and resolving billing issues to enhance customer satisfaction and retention rates.
- Increased brand awareness and revenue by collaborating with sales engineers to promote company’s products/services, including long distance, frame relay, IP VPN (network based), internet access, and private lines.
- Employed exceptional persuasive, negotiation, and communication abilities to boost sales and ensure highest level of customer service.
- Negotiated and finalized key contract with non-profit organization through RFP process, valuing more than $1.2M annually.
Senior Account Manager
Winstar Communications
Philadelphia, PA
07.1997 - 01.2001
- Played a key role in driving sales and maximizing revenue generation while ranking number 1 out of 167 candidates during ‘Get Extreme’ contest – National Contest Winner.
- Won ‘Ride the Orient Express’ National Contest Winner achieving and exceeding targeted sales quota by 47%.
- 1999 – 108% quota for the year, ranked 42 in the country.
Education
Operations Management -
University of Delaware
Skills
- Key Accounts Management
- Revenue Generation
- Contract Negotiations/Renewals
- Business Development
- Client Satisfaction & Retention
- Market Research & Analysis
- Sales Management
- Customer Service
- Team Collaboration
Career Breaks
- 01/01/14, 01/01/21, Family leave
- 01/01/03, 01/01/08, Family leave
Timeline
Sales Representative
Dongsheng Foods USA
03.2024 - 03.2026
Sales Representative
Allied Wire & Cable
07.2022 - 11.2023
Inside Sales, Aerospace
Greene Tweed
05.2008 - 03.2014
Major Account Manager
Broadwing Communications
01.2001 - 03.2003
Senior Account Manager
Winstar Communications
07.1997 - 01.2001
Operations Management -
University of Delaware
Senior Account Manager
Pecoadelphia Communications
Group Sales Coordinator
Gate 1 Travel