Pamela Ruffing
West Mifflin,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Clinical Research Assistant and Research Coordinator with over 25 years of experience in a medical office/hospital background. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Clinical Research Coordinator
The University Of Pittsburgh
Pttsburgh, United States
08.2021 - Current
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Collected data and followed research protocols, operations manuals and case report form requirements.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
- Followed informed consent processes and maintained records.
- Gathered, processed and shipped lab specimens.
- Collected, evaluated and modeled collected data.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Research Assistant
The University Of Pittsburgh
Pttsburgh, United States
08.2018 - 09.2021
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Responsible for informed consent, Recruitment, and engagement.
Research Assistant
The University Of Pittsburgh
Pttsburgh, United States
09.2016 - 09.2018
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Planned, modified and executed research techniques, procedures and tests.
Phlebotomist Technician
St. Clair Hospital
Pittsburgh, PA
03.2001 - 10.2007
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Organized daily work based on collection priority.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
Medical Assistant
UPMC Shadyside Hospital
Pittsburgh, PA
07.1996 - 09.2000
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant Technician
Joseph Santiesteban, MD
Pittsburgh, PA
07.1993 - 07.1996
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Certificate - Phlebotomy Certificate
Western School of Health
Pittsburgh, PA06.1995
Associate of Science - Medical Assistant
ICM School of Business
Pittsburgh, PA07.1993
High School Diploma -
West Mifflin Area High School
West Mifflin, PA05.1992
Skills
- Study Protocols
- Site Visits
- Study Coordination
- Patient Flow
- Informed Consent
- Research Protocol Development
- Lab Specimens and Collections
- Specimen Handling
- Documentation Requirements
- Good Clinical Practice
- Specimen Collection
- Monitoring Visits
- Customer Satisfaction
- Medical Histories and Vital Statistics
- Supporting Daily Living Needs
- Precautionary Measures
- Quality Control Standards
- Equipment Preparation
- Client Support
- Phlebotomy
- Complex Problem-Solving
Timeline
Clinical Research Coordinator
The University Of Pittsburgh
08.2021 - Current
Research Assistant
The University Of Pittsburgh
08.2018 - 09.2021
Research Assistant
The University Of Pittsburgh
09.2016 - 09.2018
Phlebotomist Technician
St. Clair Hospital
03.2001 - 10.2007
Medical Assistant
UPMC Shadyside Hospital
07.1996 - 09.2000
Medical Assistant Technician
Joseph Santiesteban, MD
07.1993 - 07.1996
Certificate - Phlebotomy Certificate
Western School of Health
Associate of Science - Medical Assistant
ICM School of Business
High School Diploma -
West Mifflin Area High School
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