Pamela Rumnit
New York,NY
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
front office coordinator
- Greeting clients, providing people with information, directing visitors, engaging in customer service, answering incoming calls
- Administrative functions processing bills filing paperwork
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Took more than 100 incoming calls per day, provided information and routed callers to correct personnel
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments
Assist
Pitney Bowes
- Executive Directors with office functions & type correspondence
- Set up new employees with keys to office, telephone set up, and new employee manual
- Responsible for all mass mailing for every department
- Research & upgrade existing and new office equipment
- Order, stock, and distribute office supplies
- Keep track of bills and invoice each department for their portion
- Plan all office events & parties
- Arrange office move to one site to another
- Distribute office mail to all departments
- In charge of petty cash
- Copy each check and record it log book to keep track of all incoming check donation
- Interview, hire, and Supervise Office intern and Receptionist
- Update interoffice telephone directory
- Manage & oversee office operations
- Keep a record of all paid time off for all employee
- Made daily bank deposits and filed bank receipts for each company
- Conducted research to assist with routine tasks and special projects
- Assisted management with activities to plan and oversee events and programs
- Organized resources, records, and personnel to accomplish aggressive targets
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel
- Interacted with vendors to purchase and set up equipment and services
Front Desk Coordinator
Collective Retreats
Governors Island, NY
04.2022 - 09.2022
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction
- Transcribed phone messages for entire office and relayed messages
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Maintained transaction security by verifying payment cards against identification
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers
- Collaborated with team members to handle guest requirements from check-in through check-out
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
Custodian/Janitor
East River Child Development Center
New York, NY
12.2021 - 05.2022
- Custodians keep the building and grounds clean and neat, in a safe manner that meets company standards
- They use cleaning chemicals to maintain equipment and other supplies while dusting, vacuuming, mopping and cleaning restrooms and public areas
Housekeeper/ Bathroom attendant
Star Hospitality Group/ Collective Retreats
New York, NY
07.2020 - 09.2020
- Assigned 2 to 5 tents to clean per day
- Clean mop ,sanitize 2-5 tents per day for arriving guest
- Clean and sanitize all 10 bathroom under covic-19 guidelines
- Provided turn down service to guest replenished all amenities guest rooms at night to enhance the guest experience provided a clean in sanitized public area for a safe guest experience during covid-19,
- Vacation rental housekeeper
- Cleaned and organized bedrooms and restrooms
- Disinfected (area or item|rooms|bathrooms|counters|equipment)
- Removed waste daily
- Prepared linens
- Kept rooms stocked
Breakfast Attendant/Housekeeper
ELITE HOSPITALITY, Hugo Hotel / Orchard Street Hotel / Gaby Hotel / Redford Hotel
New York, NY
10.2018 - 02.2020
- Training of new breakfast staff and housekeepers
- Responsible for upkeep and ordering sof supplies for Breakfast provide basic housekeeping duties including - vacuuming,,dusting,mopping,cleaning all surfaces and bathrooms
- Working as part of a team
- Responsible for doing the job according to companies guide lines and protocols.
Senior Housekeeping
immuclean
New York, NY
10.2017 - 08.2018
- Meet with housekeeping manager to discuss the clients need sand expectations
- Fulfill obligations based on clients needs
- Provide basic housekeeping duties including - vacuuming , dusting, mopping , cleaning all surfaces and scouring bathrooms
- Work as part of a team
- Respond to clients complaints or inquires immediately and report any problems to direct supervisor
- Notify supervisor of any accidents or problems while rendering services.
Leader/Trainer
Myclean Inc
New York, NY
11.2013 - 08.2016
- General cleaning mopping, sweeping, dusting, and when requested deep clean .residential and commercial cleans
- Responsible for meet and greet with protentional clients
- Training new employees
- Responsible for most top clients
- Responsible for doing the job according to my clean guide line and protocols.
Office Manager
A.C, Homeless
New York, NY
10.1999 - 02.2010
Sales Associate
Estee Lauder Companies
New York, NY
07.1997 - 10.1999
- Prepared & counted all cash and credit receipts
- Organized and updated annual guest list
- Communicated with customers through product demonstrations and printed materials
- Worked successfully with customers to locate merchandise
- Ensured that counter and selling units was cleaned and fully stocked
- Assisted with shipments of new merchandise, pricing, stocking and verified all orders
Administrative Assistant
Coalition for the Homeless
New York, NY
04.1997 - 07.1997
- Assisted in coordinating fund raising events and mass mailings
- Arranged appointments for Associates
- Answered multi-line telephone and routed calls
Education
or -
Certificate of Appreciation - undefined
desk Certifications and Licenses - undefined
Skills
- And procedures, Event Planning, management, Public Speaking and great Customer Service skills
- Team Management
- Staff Training
- End-of-day reporting
- Phone call direction
- Office administration
- Sorting and labeling
- Visitor check-in skills
- Mail handling
- Guest services
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- CPR Training -2021/2022
Timeline
Front Desk Coordinator
Collective Retreats
04.2022 - 09.2022
Custodian/Janitor
East River Child Development Center
12.2021 - 05.2022
Housekeeper/ Bathroom attendant
Star Hospitality Group/ Collective Retreats
07.2020 - 09.2020
Breakfast Attendant/Housekeeper
ELITE HOSPITALITY, Hugo Hotel / Orchard Street Hotel / Gaby Hotel / Redford Hotel
10.2018 - 02.2020
Senior Housekeeping
immuclean
10.2017 - 08.2018
Leader/Trainer
Myclean Inc
11.2013 - 08.2016
Office Manager
A.C, Homeless
10.1999 - 02.2010
Sales Associate
Estee Lauder Companies
07.1997 - 10.1999
Administrative Assistant
Coalition for the Homeless
04.1997 - 07.1997
front office coordinator
Assist
Pitney Bowes
or -
Certificate of Appreciation - undefined
desk Certifications and Licenses - undefined
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