Pamela Rzepka
Streamwood,IL
Summary
Dynamic and customer-focused Bottle Service Waitress known for achieving over 90% customer satisfaction ratings through exceptional service and tailored recommendations. Efficiently handled 50 patrons per shift, increasing sales by 20% through strategic upselling and mixology expertise. Successfully coordinated over 30 private events and developed themed promotions, boosting attendance by 25% and client retention by 15%. Proven ability to enhance team performance and elevate guest experience at Velvet Lounge.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
11.2016 - 11.2024
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the workplace.
- Performed various operational activities with strong commitment to accuracy, efficiency, and service quality.
- Proactively addressed potential conflicts or discrepancies within the team to maintain a positive work environment.
- Trained new staff on proper procedures and best practices, ensuring consistent quality of service.
Education
Associate of Applied Science - Biological And Physical Sciences
Elgin Community College
Elgin, IL05-2020
Bachelor of Science - Medical Technology
Oregon Tech
Klamath Falls, OR06-2024
Skills
- Time management
- Problem-solving
- Teamwork and collaboration
- Cleanliness
- Reliability and punctuality
- Strong multitasking
- Exceptional customer service
- Cash handling proficiency
- Point of sale (POS) system operations
Professional Skills
Customer Service
- Consistently achieved high customer satisfaction ratings through exceptional service.
- Handled average of over 100 customers per shift, maintaining high standard of hospitality and etiquette.
- Managed and resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Upselling & Sales
- Implemented strategic upselling techniques to boost customer sales by 20-30%.
- Coordinated promotional events alongside team to encourage and ensure increase in attendance and sales
- Developed personalized recommendations for customers, boosting repeat business by 20%.
Team Collaboration and Efficiency
- Implemented workflow improvements that enhanced service efficiency, significantly boosting new and repeat customer volume
- Collaborated with management and other staff members to ensure seamless service flow during peak hours, increasing customer satisfaction
- Trained new employees on service standards and protocols, improving team performance and efficiency
Timeline
Certified Pharmacy Technician
Walgreens
11.2016 - 11.2024
Associate of Applied Science - Biological And Physical Sciences
Elgin Community College
Bachelor of Science - Medical Technology
Oregon Tech
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